Lead Spa Manager: Growth, Sales & Guest Experience

Hand & Stone Franchise Corp; Houston (TX); On-site; USD 64,000 - 94,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a Lead Spa Manager to drive front desk leadership, sales performance, and guest satisfaction. The role focuses on developing a high-performing team, coaching sales associates, and delivering an exceptional guest experience while overseeing daily spa operations.

The ideal candidate combines leadership with a passion for health and wellness, possessing flexible availability including evenings and weekends to support peak business periods.

Qualifications

• Experience leading front desk teams in a service environment.
• Strong sales and membership conversion experience.
• Excellent guest service skills and problem resolution.
• Flexible availability including evenings and weekends.

Responsibilities

• Lead the front desk team and coach Sales Associates to achieve goals.
• Drive memberships and services while maintaining exceptional guest experiences.
• Oversee daily spa operations, scheduling, inventory, and reporting.
• Monitor key performance indicators and adjust strategies to improve results.

Skills

Sales leadership

Customer service

Team development

Coaching

Training

Leadership

Job description

Hand & Stone Massage and Facial Spa is seeking a Lead Spa Manager to drive front desk leadership, sales performance, and guest satisfaction. The role focuses on developing a high-performing team, coaching sales associates, and delivering an exceptional guest experience while overseeing daily spa operations.

The ideal candidate combines leadership with a passion for health and wellness, possessing flexible availability including evenings and weekends to support peak business periods.