Lead Spa Manager: Growth, Sales & Guest Experience Leader

Hand & Stone - Kingwood

Houston (TX)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Houston is seeking a Lead Spa Manager who is sales-driven and people-focused to guide our front desk team and sustain our growth. You will coach Sales Associates, drive memberships, boost revenue, and ensure an exceptional guest experience while overseeing smooth day-to-day spa operations.

The ideal candidate excels in leadership, sales, customer service, and team development, with flexible availability including days, evenings, weekends, and peak periods.

Qualifications

Experience leading front desk or service team.
Strong sales and membership conversion skills.
Excellent guest service and problem resolution.
Flexible availability including evenings and weekends.

Responsibilities

Lead the front desk team by example and drive a positive, accountable culture.
Coach Sales Associates and reinforce expectations to hit spa-wide goals.
Drive memberships, services, and retail sales while maintaining guest satisfaction.
Manage daily spa operations including scheduling, inventory, and front desk standards.
Monitor performance metrics and adjust strategies to improve revenue and guest experience.

Skills

Leadership

Sales

Customer service

Team development

Operations

Job description

The ideal candidate excels in leadership, sales, customer service, and team development, with flexible availability including days, evenings, weekends, and peak periods.

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