Spa Guest Experience Lead

Bally’s Corporation; Stateline (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Bally’s Corporation in Stateline, NV is seeking a Spa Supervisor to uphold guest experience and brand standards within our casino environment. You will lead service delivery, handle guest feedback, and supervise spa operations to drive loyalty and satisfaction.

The role requires direct guest interaction, conflict resolution, and a commitment to Bally’s values. This full-time position offers opportunities in a multi-facility hospitality setting.

Qualifications

• Direct guest interaction to solicit feedback and troubleshoot complaints.
• Promote the Purpose and Values Model across spa operations.
• Ensure guest experiences meet quality standards.

Responsibilities

• Resolve guest complaints and concerns to promote loyalty.
• Promote the Purpose and Values Model across all areas of responsibility.
• Monitor the spa condition to ensure high standards of service.

Skills

Guest service

Conflict resolution

Communication

Spa operations

Job description

Bally’s Corporation in Stateline, NV is seeking a Spa Supervisor to uphold guest experience and brand standards within our casino environment. You will lead service delivery, handle guest feedback, and supervise spa operations to drive loyalty and satisfaction.

The role requires direct guest interaction, conflict resolution, and a commitment to Bally’s values. This full-time position offers opportunities in a multi-facility hospitality setting.