Lead Spa Concierge – Luxury Group & Events

Omni Hotels; Frisco, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Omni Hotels in Frisco seeks a Lead Spa Concierge to align guest services with luxury standards, coordinating personalized spa experiences and leading the concierge team to ensure seamless service for individuals and groups.

You will supervise front desk operations, advise guests on treatments, manage group reservations and events, and uphold resort policies while delivering exceptional hospitality in a fast-paced, upscale environment.

Qualifications

• Experience in luxury spa or hospitality; supervisory experience preferred.
• Strong knowledge of spa treatments and terminology.
• Excellent interpersonal and professional demeanor.
• Proficiency with reservation systems.

Responsibilities

• Greet, welcome, and assist guests with warmth and efficiency.
• Supervise spa concierge/front desk team for consistent service.
• Provide expert guidance on spa treatments, wellness offerings, and resort amenities.
• Coordinate spa group reservations, weddings, corporate retreats, and social events.
• Maintain accurate schedules and train concierge staff.

Skills

Spa knowledge

Guest relations

Communication

Reservation systems

Leadership

Tools

Spa management software

Job description

Omni Hotels in Frisco seeks a Lead Spa Concierge to align guest services with luxury standards, coordinating personalized spa experiences and leading the concierge team to ensure seamless service for individuals and groups.

You will supervise front desk operations, advise guests on treatments, manage group reservations and events, and uphold resort policies while delivering exceptional hospitality in a fast-paced, upscale environment.