Lead Concierge: Luxury Residential Hospitality Leader

Strattonamenities; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Stratton Amenities, based in Plano, Texas, is seeking a Lead Concierge to deliver luxurious front desk concierge services. This role involves leading a team, ensuring exceptional service, and fostering a positive work culture.

The ideal candidate should have at least five years of hospitality experience, strong leadership qualities, and great communication skills. Responsibilities include managing schedules, addressing resident concerns, and developing new SOPs.

Qualifications

• At least five years of hospitality experience.
• Exceptional interpersonal skills and guest service abilities.
• Ability to respond quickly to residents’ and guests’ requests.

Responsibilities

• Lead and motivate the concierge team to provide top-notch service.
• Act as a liaison between the property manager and the concierge team.
• Conduct meetings to address areas for improvement and team accountability.

Skills

Exceptional service delivery

Leadership abilities

Communication skills

Problem-solving skills

Organizational skills

Job description

Stratton Amenities, based in Plano, Texas, is seeking a Lead Concierge to deliver luxurious front desk concierge services. This role involves leading a team, ensuring exceptional service, and fostering a positive work culture.

The ideal candidate should have at least five years of hospitality experience, strong leadership qualities, and great communication skills. Responsibilities include managing schedules, addressing resident concerns, and developing new SOPs.