Lead, Solutions Engineering & Onboarding

Code and Theory; New York (NY); On-site; USD 175,000 - 220,000; Full time

Job summary

A digital-first creative agency in New York is seeking a Solutions Engineering Lead to build and lead a team for onboarding agencies to The Machine. The ideal candidate will drive the implementation process, blending technical, product, and operational expertise. A successful candidate needs extensive experience in solutions engineering within a SaaS context, strong project management skills, and the ability to translate complex technical requirements into actionable plans. A competitive compensation range exists for this role, reflecting skills and experience.

Qualifications

• Extensive experience in solutions engineering or SaaS implementation.
• Strong technical fluency in data systems and APIs.
• Proven success in managing complex, multi-stakeholder projects.
• Experience leading technical teams.
• Excellent communication and relationship management skills.

Responsibilities

• Lead the onboarding and rollout for agencies adopting The Machine.
• Define technical setup, data integration, and training playbooks.
• Collaborate with product, data, and engineering teams for implementation.
• Mentor and lead Solutions Engineers and Specialists.
• Manage resource allocation across rollouts.

Skills

Solutions engineering

Onboarding engineering

Implementation management

Data systems

APIs

Project management

Communication skills

Job description

A digital-first creative agency in New York is seeking a Solutions Engineering Lead to build and lead a team for onboarding agencies to The Machine. The ideal candidate will drive the implementation process, blending technical, product, and operational expertise. A successful candidate needs extensive experience in solutions engineering within a SaaS context, strong project management skills, and the ability to translate complex technical requirements into actionable plans. A competitive compensation range exists for this role, reflecting skills and experience.