Director, Implementation

Code and Theory; New York (NY); On-site; USD 175,000 - 220,000; Full time

Job summary

A digital-first creative agency in New York is seeking a Solutions Engineering Lead to build and lead a team for onboarding agencies to The Machine. The ideal candidate will drive the implementation process, blending technical, product, and operational expertise. A successful candidate needs extensive experience in solutions engineering within a SaaS context, strong project management skills, and the ability to translate complex technical requirements into actionable plans. A competitive compensation range exists for this role, reflecting skills and experience.

Qualifications

• Extensive experience in solutions engineering or SaaS implementation.
• Strong technical fluency in data systems and APIs.
• Proven success in managing complex, multi-stakeholder projects.
• Experience leading technical teams.
• Excellent communication and relationship management skills.

Responsibilities

• Lead the onboarding and rollout for agencies adopting The Machine.
• Define technical setup, data integration, and training playbooks.
• Collaborate with product, data, and engineering teams for implementation.
• Mentor and lead Solutions Engineers and Specialists.
• Manage resource allocation across rollouts.

Skills

Solutions engineering

Onboarding engineering

Implementation management

Data systems

APIs

Project management

Communication skills

Job description

The Solutions Engineering Lead will build and lead the team responsible for onboarding internal agencies and teams across the Stagwell network to The Machine. This role sits at the intersection of data, product, and operations—owning the implementation process that brings The Machine to life inside each agency’s ecosystem.

You’ll translate technical complexity into actionable integration plans, coordinate resources across engineering, product, and agency partners, and ensure each onboarding drives measurable value. The role combines the empathy and clarity of a consultant, the discipline of a project manager, and the rigor of a systems engineer.

The Machine is Stagwell’s AI orchestration platform powering creative and strategic work across the Stagwell network. It unites data, AI, and human insight to help marketers collaborate better, produce more effective work, and act faster. The Machine team operates at the intersection of product, engineering, design, and strategy, building tools that make agencies and brands smarter.

WHAT YOU'LL DO

• Lead the end-to-end onboarding and rollout process for agencies adopting The Machine
• Define repeatable playbooks for technical setup, data integration, and team training
• Collaborate closely with product, data, and engineering teams to ensure smooth implementation and issue resolution
• Build, mentor, and lead a team of Solutions Engineers and Implementation Specialists
• Establish operational standards, documentation, and metrics for onboarding success
• Manage resource allocation and prioritization across simultaneous rollouts
• Understand agency data environments, workflows, and pain points to design tailored onboarding solutions
• Translate business needs into technical requirements for integrations, data pipelines, and permissions
• Partner with the Product and Data teams to improve tooling, APIs, and configuration systems based on rollout feedback
• Coordinate with agency stakeholders, Machine leadership, and Stagwell IT/data infrastructure teams
• Track milestones, dependencies, and deliverables to ensure on-time, high-quality launche
• Report implementation progress and adoption metrics to leadership
• Create and maintain onboarding documentation, training materials, and data setup guides
• Identify and execute opportunities to streamline and scale the onboarding process
• Feed insights from implementations back into The Machine’s roadmap and development process

WHAT YOU'LL NEED

• Extensive experience in solutions engineering, onboarding engineering, or implementation management in a SaaS, data, or analytics environment
• Strong technical fluency in data systems, APIs, and cloud-based architectures (Google Cloud, Azure, etc.)
• Proven success managing complex, multi-stakeholder projects from initiation to delivery
• Experience leading technical teams and establishing repeatable onboarding frameworks
• Excellent communication and relationship management skills across technical and non-technical audiences
• Familiarity with creative agency operations or marketing analytics ecosystems preferred
• Comfort working in ambiguity and designing structure in rapidly evolving environments

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $175,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.