Slot Floor Supervisor: Lead Operations & Guest Experience

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Slot Shift Supervisor to oversee slot floor operations, ensuring guest satisfaction and adherence to gaming regulations.

You will organize shifts, coach staff, verify payouts, and collaborate with maintenance and other departments to deliver a premier casino experience.

This role requires a high school diploma or GED, at least six months of supervisory slot experience, and the ability to lead in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Six months of progressive supervisory or dual-rate experience in slot operations.
• Ability to lead in a fast-paced, goal-oriented environment.

Responsibilities

• Supervise the operation of slot machines and slot floor staff during the assigned shift.
• Organize the shift including daily assignments, break schedules, and staffing levels.
• Coach and counsel staff as assigned by the Shift Manager.
• Ensure guest service and satisfaction while complying with policies and gaming regulations.
• Monitor payouts and maintenance needs; coordinate with maintenance when needed.
• Promote safe operations and maintain communication with other shifts.

Skills

Leadership

Customer service

Discretion

Shift flexibility

Communication

Education

High school diploma or GED

Tools

PC software

Job description

Seminole Hard Rock Tampa is seeking a Slot Shift Supervisor to oversee slot floor operations, ensuring guest satisfaction and adherence to gaming regulations.

You will organize shifts, coach staff, verify payouts, and collaborate with maintenance and other departments to deliver a premier casino experience.

This role requires a high school diploma or GED, at least six months of supervisory slot experience, and the ability to lead in a fast-paced environment.