Lead Skills Training & Workforce Development

Excel Center; Baltimore (MD); Hybrid; USD 70,000 - 88,000; Full time

Job summary

Goodwill Industries of the Chesapeake is seeking a Skills Training Manager to lead workforce development programs that prepare individuals for careers across healthcare, skilled trades, transportation, and more. The role oversees recruitment, training coordination, and participant support to help individuals gain credentials and secure employment.

The ideal candidate combines strong leadership, workforce development expertise, and a passion for helping people overcome barriers to employment.

Qualifications

• Bachelor's degree in Education, Social Sciences, Human Services, or a related field.
• Three years of workforce development, adult education, training, or career services experience.
• Three years of supervisory or management experience in a human services environment.
• Knowledge of workforce development systems, career pathway models, adult learning principles, and workforce funding requirements.
• Demonstrated commitment to helping individuals achieve employment and career success.

Responsibilities

• Lead day-to-day operations of workforce training programs from recruitment through credential attainment and job placement.
• Oversee program schedules, training cohorts, participant enrollment, and training logistics.
• Ensure compliance with grant requirements, contracts, funding sources, and organizational policies.
• Monitor program outcomes including enrollment, retention, completion, credential attainment, and employment results.
• Maintain accurate participant records, reporting, and program data integrity.
• Supervise and develop a team of Intake Specialists, Career Navigators, Skills Instructors, and other workforce development staff.
• Establish performance expectations and accountability standards.
• Foster a participant-centered culture focused on engagement, support, and continuous improvement.
• Coach staff on case management, interviewing, participant assessment, and barrier reduction strategies.
• Serve as the primary liaison with training providers, educational institutions, and industry partners.
• Research labor market trends and workforce needs to identify new training opportunities.
• Recommend improvements and new credentialed programs based on employer demand and participant needs.
• Collaborate with organizational leadership to strengthen career pathway, job readiness, and reentry programming.
• Assist with budget planning and resource allocation.
• Monitor program revenues and expenses.
• Prepare reports on program performance, participant outcomes, and operational effectiveness.

Job description

Goodwill Industries of the Chesapeake is seeking a Skills Training Manager to lead workforce development programs that prepare individuals for careers across healthcare, skilled trades, transportation, and more. The role oversees recruitment, training coordination, and participant support to help individuals gain credentials and secure employment.

The ideal candidate combines strong leadership, workforce development expertise, and a passion for helping people overcome barriers to employment.