Director, Workforce Training & Pathways

Goodwill-of-Southwestern-Pennsylvani; Pittsburgh (Allegheny County); On-site; USD 66,000 - 77,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking a Director of Workforce Training to lead the Human Services division's training portfolio. This role aligns initiatives with strategic goals, oversees budget and funding sustainability, and coaches the Tech Academy Coordinator and Instructional Designer to maximize scalable outcomes.

The position involves expanding occupational tracks such as digital skills, retail, customer service, and pre-apprenticeship training,

Qualifications

• Bachelor's degree in a related field and 4+ years of relevant experience
• Master's degree in a related field and 2+ years of relevant experience
• Progressive leadership and supervision in workforce development, training, higher education, or a closely related field
• Experience in strategic planning, developing a division-wide program vision, and translating strategy into operational execution
• Demonstrated department-level fiscal responsibility, including managing an annual budget
• Knowledge of WIOA, SNAP E&T/EARN; to align training requirements, pathway design, and performance outcomes across the human services portfolio
• Experience leading and integrating training operations across multiple sites or geographic regions

Responsibilities

• Lead the strategic development of a cohesive portfolio of digital skills, retail, and pre-apprenticeship and apprenticeship pathways with stackable credentials and clear routes to employment
• Standardize and oversee eligibility, enrollment, assessment, and credentialing processes across programs and ensure adherence to division-wide standards for quality and accessibility
• Direct the alignment of curricula to employer-validated competencies and, where applicable, to Registered Apprenticeship standards in partnership with Business Engagement
• Direct the instructional leadership framework to ensure consistent performance, professional growth, and quality standards across the Human Services training team
• Cultivate and manage relationships with employers, funders, partner agencies, and internal leaders to strengthen alignment and referrals
• Serve as the primary representative for the department on regional task forces, committees, and at community events, and use insights to inform and shape long-strategy
• Lead the strategic partnership with Business Engagement to secure employer validation of curricula and to establish work-based learning opportunities
• Lead the design, implementation, and evaluation of workforce training in collaboration with agency leadership
• Manage staff accountability and align teams with departmental objectives through individual goal setting and annual evaluations for all direct reports
• Spearhead continuous improvement and scalable solutions that align with organizational priorities and market demands
• Develop, monitor, and manage the department budget to maximize mission impact
• Identify and steward funding opportunities and prepare forecasts and reports
• Review contracts for feasibility and alignment with service goals and support implementation
• Ensure appropriate data collection, documentation, and reporting to internal and external entities, including data required for licensure and accreditation
• Establish key performance indicators and systems to evaluate satisfaction, outcomes, and program performance
• Implement a data collection and analysis framework to assess impact and address compliance challenges with partners
• Analyze data to identify trends, successes, and areas for improvement
• Maintain a current and up-to-date understanding of and comply with all company policies and procedures
• Contribute to short and long-term organizational planning and strategy as a member of the management team

Skills

Leadership

Strategic planning

Budget management

Data analysis

Stakeholder engagement

Education

Bachelor's degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or other related field

Master's degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or other related field

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking a Director of Workforce Training to lead the Human Services division's training portfolio. This role aligns initiatives with strategic goals, oversees budget and funding sustainability, and coaches the Tech Academy Coordinator and Instructional Designer to maximize scalable outcomes.

The position involves expanding occupational tracks such as digital skills, retail, customer service, and pre-apprenticeship training,