Lead Shift Supervisor & Department Manager

Old Chicago Restaurants; Sioux City (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Old Chicago Restaurants in Sioux City is seeking an Hourly Shift Supervisor / Department Manager to lead shifts, coach staff, and ensure guest satisfaction. You will act as Manager-on-Duty, oversee opening/closing, and monitor quality and safety standards.

Ideal candidates have 1+ years in hospitality, strong communication, cash handling, and basic math skills, with ServSafe certification where required. This role offers opportunities for growth and requires physical stamina to stand and lift.

Qualifications

• Experience: 1+ years in restaurant or hospitality; lead or training experience preferred.
• Skills: Strong communication, basic math and cash handling, and multi-tasking abilities.
• Certifications: Valid food handler or ServSafe manager certification (where required).
• Physical: Ability to stand or walk for up to 8 hours and lift up to 25-30 lbs.

Responsibilities

• Shift Leadership: Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
• Staff Coaching: Train new hires, mentor team members in real time, and enforce company policies.
• Guest Relations: Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Quality & Safety: Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Operations Support: Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Skills

Strong communication

Basic math

Cash handling

Multitasking

Job description

Old Chicago Restaurants in Sioux City is seeking an Hourly Shift Supervisor / Department Manager to lead shifts, coach staff, and ensure guest satisfaction. You will act as Manager-on-Duty, oversee opening/closing, and monitor quality and safety standards.

Ideal candidates have 1+ years in hospitality, strong communication, cash handling, and basic math skills, with ServSafe certification where required. This role offers opportunities for growth and requires physical stamina to stand and lift.