Shift Supervisor

Hirebridge; Duluth (MN); On-site; USD 38,000 - 44,000; Full time

Job summary

Old Chicago Pizza & Taproom in Duluth, MN, seeks a Shift Supervisor to oversee daily restaurant operations during designated periods. The role focuses on speed of service, guest engagement, and profitability while upholding all policies and procedures.

You will supervise in the absence of the GM, enforce cash handling rules, and ensure quality across food and drink service. This is a full-time, on-site position with opportunities to lead a dynamic team.

Qualifications

• Must be 18+ to serve alcohol per state laws.

Responsibilities

• Supervise the restaurant in the absence of the GM and assist as needed.
• Follow Cash Handling Policies & Procedures consistently.
• Complete opening and closing duties using standard checklists.
• Engage Guests through table visits and relationship building.
• Handle Guest issues using the 3 A's of Guest Recovery promptly and professionally.
• Monitor and ensure food and beverage quality to Standard.
• Hold team members accountable to company standards.
• Communicate team issues to management through logs or one-on-one meetings.
• Adhere to all company policies and procedures at all times.

Job description

POSITION TITLE: Shift Supervisor

PURPOSE: To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of Speed of Service, Guest Engagement and Profitability while strictly adhering to the policies and procedures of Old Chicago Pizza & Taproom.

ESSENTIAL DUTIES:

• Supervise restaurant in the absence of an assistant or General Manager.
• Strictly follow company Cash Handling Policies & Procedures expectations.
• Complete opening and closing duties utilizing the Opening & Closing Operational Checklists.
• Execute Manager Travel Path 4-6 times per hour during peak hours of operation.
• Engage Guests through effective table visits and relationship building.
• Promptly and professionally handle Guest issues/complaints using the 3 A's of Guest Recovery.
• Effective on Expo; ability to monitor food and beverage quality standards.
• Hold team members accountable to our company standards.
• Communicate all team member issues/complaints to management team through manager communication log or one-on-one.
• Follow and understand company policies and procedures at all times.

OTHER DUTIES:

• Maintain performance standards and motivate team through positive role modeling and leadership.
• Required to make appropriate decisions in a fast-paced environment.
• Practice responsible alcohol service standards and enforce local and state liquor laws.
• Practice safe food handling procedures and enforce safety procedures in restaurant.
• Other duties as assigned by management.

ESSENTIAL PHYSICAL REQUIREMENTS:

100%Walk and stand.

90%Engage Guests and coach team members.

50%Perform basic operations in back office systems: Crunchtime & Toast

25%Reach, bend, stoop, wipe, and lift up to 50 pounds.

ESSENTIAL TRAINING REQUIREMENTS: Successful completion of the FOH Shift Supervisor Program, and FOH Supervisor Taproom validations.

QUALIFICATIONS: Must be 18 years old to serve alcohol or as state regulations dictate.

Team members are held accountable for all duties of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.