Restaurant Shift Lead: Guest Experience & Operations

Hirebridge; Duluth (MN); On-site; USD 38,000 - 44,000; Full time

Job summary

Old Chicago Pizza & Taproom in Duluth, MN, seeks a Shift Supervisor to oversee daily restaurant operations during designated periods. The role focuses on speed of service, guest engagement, and profitability while upholding all policies and procedures.

You will supervise in the absence of the GM, enforce cash handling rules, and ensure quality across food and drink service. This is a full-time, on-site position with opportunities to lead a dynamic team.

Qualifications

• Must be 18+ to serve alcohol per state laws.

Responsibilities

• Supervise the restaurant in the absence of the GM and assist as needed.
• Follow Cash Handling Policies & Procedures consistently.
• Complete opening and closing duties using standard checklists.
• Engage Guests through table visits and relationship building.
• Handle Guest issues using the 3 A's of Guest Recovery promptly and professionally.
• Monitor and ensure food and beverage quality to Standard.
• Hold team members accountable to company standards.
• Communicate team issues to management through logs or one-on-one meetings.
• Adhere to all company policies and procedures at all times.

Job description

Old Chicago Pizza & Taproom in Duluth, MN, seeks a Shift Supervisor to oversee daily restaurant operations during designated periods. The role focuses on speed of service, guest engagement, and profitability while upholding all policies and procedures.

You will supervise in the absence of the GM, enforce cash handling rules, and ensure quality across food and drink service. This is a full-time, on-site position with opportunities to lead a dynamic team.