Data AI ServiceNow Engineer

Akima; Alexandria (VA); Hybrid; USD 150,000 - 194,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) and voluntary benefits

PTO

Job summary

Suvi, an Akima company, seeks a Data/AI ServiceNow Engineer to advance enterprise data readiness, AI enablement, and secure integrations across ServiceNow platforms. The role emphasizes Now Assist, CMDB, and governance to support government-approved AI capabilities.

The position offers a hybrid schedule with collaboration across architects, cybersecurity, and stakeholders to ensure compliant, scalable AI-enabled workflows for OIG missions.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in computer science, data, IT, or related field.

Responsibilities

• Provide engineering expertise for ServiceNow data, AI readiness, enterprise data quality, integrations, and AI-related capabilities such as Now Assist.
• Assess AI readiness across architecture, CSDM, CMDB, data structures, knowledge bases, integrations, security, access, and governance.
• Identify AI readiness gaps, data quality issues, architectural dependencies, and technical prerequisites.
• Configure, test, and support Government-approved ServiceNow AI features (e.g., Now Assist for ITSM, Virtual Agent enhancements, GenAI capabilities).
• Develop and maintain integrations and data pipelines required for AI workloads and enterprise data flow alignment.
• Prepare platform data for AI use cases, including normalization, enrichment, governance, and model-ready structuring.
• Support Workflow Data Fabric, ServiceNow data architecture, and emerging enterprise data capabilities.
• Evaluate new ServiceNow AI products and updates, assessing business value, risks, technical fit, and alignment with OIG mission needs.
• Identify risks, governance considerations, and integration dependencies associated with AI implementations.
• Develop AI capability roadmaps to guide platform evolution, adoption, and incremental readiness.
• Support architecture, testing, release management, analysis, and knowledge transfer for data and AI capabilities.
• Collaborate with architects, developers, cybersecurity teams, Government stakeholders, and enterprise contractors to ensure alignment and compliance.

Skills

ServiceNow data modeling

CSDM/CMDB

Data governance

IntegrationHub

JavaScript/Flow Designer

Education

Bachelor’s degree in computer science, data, IT, or related field

Tools

Now Assist

ServiceNow AI features

AI capabilities in ServiceNow

Job description

The Office of Inspector General, Office of the Chief Information Officer (OCIO), provides comprehensive IT services to approximately 2,000 end users across more than 60 global locations. OCIO oversees and sustains critical IT systems supporting the OIG mission, including database services, mobile device management, IT asset management, domain services, network operations, and service desk support.

The Data/AI ServiceNow Engineer provides specialized ServiceNow engineering focused on enterprise data readiness, AI capability enablement, integrations, data quality, Workflow Data Fabric, and the technical foundations necessary to support Government‑approved AI capabilities. This role ensures the ServiceNow environment, data structures, and integrations are prepared to leverage modern AI features and emerging ServiceNow intelligence capabilities.

Hybrid Work Schedule: This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

Responsibilities

• Provide engineering expertise for ServiceNow data, AI readiness, enterprise data quality, integrations, and AI‑related capabilities such as Now Assist.
• Assess AI readiness across architecture, CSDM, CMDB, data structures, knowledge bases, integrations, security, access, and governance.
• Identify AI readiness gaps, data quality issues, architectural dependencies, and technical prerequisites.
• Configure, test, and support Government‑approved ServiceNow AI features (e.g., Now Assist for ITSM, Virtual Agent enhancements, GenAI capabilities).
• Develop and maintain integrations and data pipelines required for AI workloads and enterprise data flow alignment.
• Prepare platform data for AI use cases, including normalization, enrichment, governance, and model‑ready structuring.
• Support Workflow Data Fabric, ServiceNow data architecture, and emerging enterprise data capabilities.
• Evaluate new ServiceNow AI products and updates, assessing business value, risks, technical fit, and alignment with OIG mission needs.
• Identify risks, governance considerations, and integration dependencies associated with AI implementations.
• Develop AI capability roadmaps to guide platform evolution, adoption, and incremental readiness.
• Support architecture, testing, release management, analysis, and knowledge transfer for data and AI capabilities.
• Collaborate with architects, developers, cybersecurity teams, Government stakeholders, and enterprise contractors to ensure alignment and compliance.

Qualifications

• Active Secret clearance.

• IAT Level II certification (e.g., Security+ CE or equivalent).

• Bachelor’s degree in computer science, data, IT, or related field.

• 6+ years of overall IT engineering, data engineering, or platform engineering experience.

• 3+ years of experience in AI engineering, AI integration, or AI‑enabled workflow development.

• 2+ years of experience with ServiceNow data, IntegrationHub, AI/Now Assist, or equivalent platform capabilities.

• Strong understanding of ServiceNow data modeling, CSDM, CMDB, integration patterns, and workflow automation.

• Experience supporting enterprise data readiness, AI enablement activities, or advanced ServiceNow capabilities.

• Knowledge of security controls, governance, data‑quality practices, and enterprise integration architectures.

• Strong communication skills and ability to translate technical data concepts and AI requirements into actionable engineering work.

• Preferred Qualifications
• ServiceNow certifications such as CSA, CAD, IntegrationHub, AI‑related micro‑certifications, or data‑focused certifications.
• Experience applying ServiceNow AI/Now Assist in federal or DoD environments.
• Experience with data governance, enterprise integrations, and workflow intelligence.
• Familiarity with ServiceNow Workflow Data Fabric, Generative AI capabilities, and emerging AI platform features.
• Scripting (JavaScript), Flow Designer, and IntegrationHub experience.

This position is contingent upon contract funding. Applicants selected offered but cannot begin work until funding has been confirmed.

Job ID

2026-25927

Work Type

Hybrid

Pay Range

$150,000 - $194,000

Benefits

• Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
• Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.