Lead ServiceNow Engineer - AIOps & ITOM Transformation

Perficient; Atlanta (GA); On-site; USD 120,000 - 190,000; Full time

Job summary

Perficient is seeking a Lead ServiceNow Developer to join our Atlanta team. You will guide the design, implementation, and delivery of ServiceNow solutions, collaborating with architects and developers to translate business needs into technical outcomes.

This role focuses on ITSM and ITOM transformations, leveraging observability and automation to improve efficiency and business value across client projects.

Responsibilities

• Lead and guide the design, implementation, and delivery of ServiceNow solutions across client projects.
• Collaborate with solution architects and developers to translate business requirements into technical designs and deployed applications.
• Drive IT Service Management (ITSM) and IT Operations Management (ITOM) transformation initiatives using modern observability, AI/ops, and automation.

Job description

Perficient is seeking a Lead ServiceNow Developer to join our Atlanta team. You will guide the design, implementation, and delivery of ServiceNow solutions, collaborating with architects and developers to translate business needs into technical outcomes.

This role focuses on ITSM and ITOM transformations, leveraging observability and automation to improve efficiency and business value across client projects.