Lead ServiceNow Administrator — Hybrid, Stabilize and Migrate

PRI Technology; Parsippany-Troy Hills (NJ); Hybrid; USD 140,000 - 180,000; Full time

Job summary

A major firm is seeking a skilled Lead ServiceNow Administrator in Parsippany-Troy Hills, NJ. This critical role requires over five years of ServiceNow expertise, focusing on platform stability and administration in a hybrid work environment. The successful candidate will manage the health of the current environment, troubleshoot complex issues, and create crucial documentation. Preferred qualifications include ServiceNow certifications and experience with ITSM, CMDB, and integrations. The firm offers competitive remuneration based on experience.

Qualifications

• Over five years of hands-on ServiceNow Administration and Development experience.
• Proven ability to work independently in complex environments.
• Strong proficiency in ITSM and CMDB.

Responsibilities

• Perform comprehensive health checks and manage day-to-day administration.
• Troubleshoot and resolve complex incidents related to platform functionality.
• Create essential technical documentation and mentor new team members.

Skills

ServiceNow Administration

ITSM

CMDB

REST APIs

Integration Hub

Education

ServiceNow Certified System Administrator (CSA)

CAD or CIS certifications

Tools

ServiceNow

API integrations

Job description

A major firm is seeking a skilled Lead ServiceNow Administrator in Parsippany-Troy Hills, NJ. This critical role requires over five years of ServiceNow expertise, focusing on platform stability and administration in a hybrid work environment. The successful candidate will manage the health of the current environment, troubleshoot complex issues, and create crucial documentation. Preferred qualifications include ServiceNow certifications and experience with ITSM, CMDB, and integrations. The firm offers competitive remuneration based on experience.