Lead Service Supervisor, Heavy Equipment

Ohio Cat; North Canton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance with HSA option

Credit Union Membership

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarships for spouses and children

Bonus opportunities

Job summary

Ohio Cat seeks a Service Supervisor to lead the branch service shop and yard, ensuring efficient, safe, and profitable operations. You will build and manage relationships with customers, employees, salesmen, and other departments, and handle daily calls on price, scheduling, and service details.

You will guide technicians and students through our Technician Development Training, fostering skill progression while promoting a strong safety culture and adherence to policies.

Qualifications

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years of supervisory experience.
• Comprehensive knowledge of mechanical repair procedures and their application to equipment repair.
• Knowledge and understanding of heavy equipment.
• Proven experience working closely with internal and external customers.

Responsibilities

• Lead the branch service shop and yard to ensure an efficient, safe, and profitable operation.
• Develop and manage relationships with customers, employees, salesmen, and other departments.
• Receive daily calls from customers regarding price and scheduling for machine repair and service, technical information, warranty contracts, and equipment transportation needs.
• Guide new technicians and students through the Technician Development Training and support their progression after graduation.
• Promote zero incidents and injuries by adhering to Ohio Machinery Safety Policies and best practices.

Skills

Leadership and motivation

Self-directed

Self-motivated

Maturity and business sense

Customer service excellence

Industry experience (5 years)

Supervisory experience (5 years)

Mechanical repair knowledge

Heavy equipment knowledge

Customer relationship management

Education

High school diploma or equivalent

Job description

Ohio Cat seeks a Service Supervisor to lead the branch service shop and yard, ensuring efficient, safe, and profitable operations. You will build and manage relationships with customers, employees, salesmen, and other departments, and handle daily calls on price, scheduling, and service details.

You will guide technicians and students through our Technician Development Training, fostering skill progression while promoting a strong safety culture and adherence to policies.