Service Shop Lead: Safety-Driven, Customer-Focused Ops

Ohio Cat; Canton (OH); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Health insurance

Dental & Vision insurance

Credit union membership

Life insurance & disability

Educational scholarships

Descripción de la vacante

Ohio CAT is seeking a Service Supervisor to lead the branch service shop and yard, ensuring an efficient, safe, and profitable operation. The role involves managing relationships with customers, employees, sales staff, and other departments, while handling daily customer inquiries about pricing, repair scheduling, and warranty matters.

The position emphasizes safety culture and guidance for technicians and students in the Technician Development Training program, with a focus on accountability

Formación

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years of supervisory experience.
• Must have a comprehensive knowledge of mechanical repair procedures and their application to equipment repair.
• Knowledge and understanding of heavy equipment.
• Proficient computer skills.
• Proven experience working closely with internal and external customers.

Responsabilidades

• Lead the branch service shop and yard to ensure an efficient, safe, and profitable operation.
• Develop and manage relationships with customers, employees, salesmen, and other departments.
• Receive daily calls from customers regarding price and scheduling for machine repair and service, technical information, warranty concerns, and equipment transportation needs.
• Support safety objectives by following Ohio Machinery Safety Policies, procedures, and best safe practices.
• Mentor technicians and guide students through the Technician Development Training program.

Conocimientos

Leadership

Customer service

Computer skills

Educación

High school diploma or equivalent

Descripción del empleo

Ohio CAT is seeking a Service Supervisor to lead the branch service shop and yard, ensuring an efficient, safe, and profitable operation. The role involves managing relationships with customers, employees, sales staff, and other departments, while handling daily customer inquiries about pricing, repair scheduling, and warranty matters.

The position emphasizes safety culture and guidance for technicians and students in the Technician Development Training program, with a focus on accountability