Field Service Supervisor

Ohio Cat; Westerville (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Educational opportunities

Credit Union membership

Job summary

Ohio CAT Rental Store, a division of Ohio Machinery Co., seeks a Field Service Supervisor to lead our team of Field Service Technicians and keep customers productive. You will manage daily operations, communicate with customers, and drive service excellence.

You will mentor field technicians, participate in training, and review processes to improve efficiency. Join us to help build and support our customers\' operations with strong leadership and technical insight.

Qualifications

• A High School diploma or equivalent is required.
• Must have prior industry knowledge of the products and a technical background of the products sold and serviced.
• Some supervisory experience is required.

Responsibilities

• Lead our Field Service Technicians and manage the day-to-day Field Service Department operations.
• Communicate with customers and participate in developing and training field technicians.
• Participate in process reviews to ensure an efficient and effective service department.

Skills

Leadership

Customer interaction

Communication

Organizational skills

Construction equipment knowledge

Education

High School diploma or equivalent

Tools

Caterpillar systems

Job description

Find YOUR fit at Ohio C at Rental Store (a division of Ohio Machinery Co. ) ! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, communicate with our customers, and lead the service staff. In addition to day-to-day operations, you will also participate in developing and training your field technicians and be involved in process reviews to ensure that we are running an efficient and effective service department. Join Ohio CAT today as a Field Service Supervisor and be a part of building the world around you!

JOB QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Must have prior industry knowledge of the products and a technical background of the products sold and serviced.
• Some supervisory experience is required.

KEY COMPETENCIES:

• Must be highly motivated, with excellent leadership, communication, customer interaction, and organizational skills.
• Must have advanced computer skills and an understanding of Caterpillar systems.
• Ability to handle multiple tasks and have a teamwork ethic, along with exceptional knowledge of construction equipment.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.