Lead Service Manager – Commercial Doors & HVAC

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Leadership autonomy

Career advancement

Growth opportunities

Team-first culture

Hands-on leadership

Safety-first culture

Competitive compensation

Job summary

Jobot seeks a Service Manager to lead our field-service team for commercial doors, docks, and HVAC. This hands-on leadership role requires coordinating technicians, schedules, dispatch, and customer service to keep operations running smoothly.

You will mentor technicians, drive safety and quality, manage KPIs, and partner with purchasing, sales, and installation teams. The salary range is $85,000–$110,000 per year plus benefits.

Qualifications

• Proven experience leading service teams in a technical environment.
• Experience directly managing field-service technicians and crews.
• Strong scheduling, dispatch, and coordination skills for service calls.
• Ability to guide technicians with troubleshooting and problem solving.
• Track record of monitoring labor hours, productivity and KPIs.
• Excellent customer service and relationship management skills.
• Proven ability to hire, train and develop staff.
• Leadership, communication, organization and problem-solving abilities.
• Valid driver's license and driving record meeting requirements.

Responsibilities

• Lead, coach, and develop a team of field-service technicians performing repairs and installations.
• Oversee daily scheduling, dispatch, work orders, and service priorities.
• Coordinate emergency calls, preventive maintenance, and customer requests.
• Provide technical guidance and troubleshooting support in the field.
• Monitor productivity, labor utilization, margins, and KPIs.
• Manage customer escalations and maintain commercial relationships.
• Collaborate with parts, purchasing, sales, estimating, and installation teams.
• Ensure technicians have equipment, training, and resources to complete jobs.
• Support hiring, onboarding, training, and performance evaluations.
• Promote safety and OSHA compliance; maintain documentation.

Skills

Service Manager experience

Field service leadership

Dispatch scheduling

Technical troubleshooting

Labor productivity KPIs

Customer relationship management

Hiring and development

Leadership and communication

Driver's license

Commercial equipment service

Tools

NetSuite

ServiceTitan

Job description

Jobot seeks a Service Manager to lead our field-service team for commercial doors, docks, and HVAC. This hands-on leadership role requires coordinating technicians, schedules, dispatch, and customer service to keep operations running smoothly.

You will mentor technicians, drive safety and quality, manage KPIs, and partner with purchasing, sales, and installation teams. The salary range is $85,000–$110,000 per year plus benefits.