Hands-On Service Manager - Commercial Doors & HVAC

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking a Service Manager to lead our commercial doors, docks, and HVAC service department. You will supervise field-service technicians, coordinate dispatch, and drive customer satisfaction while maintaining safety and profitability.

The role requires hands-on leadership with experience in commercial equipment service, scheduling, and KPI monitoring. The position offers growth into senior operations roles and competitive compensation.

Qualifications

• Proven experience leading field-service technicians.
• Experience in commercial overhead doors, loading docks, or related equipment.
• Strong leadership, communication, and problem-solving skills.
• Valid driver's license and driving record meeting company requirements.

Responsibilities

• Lead and develop a team of field-service technicians performing repairs, maintenance, and installations.
• Oversee daily scheduling, dispatch, work orders, and service priorities.
• Coordinate emergency service calls and preventive maintenance.
• Provide technical guidance and troubleshooting support to field technicians.
• Monitor productivity, labor hours, costs, margins, and KPIs.
• Manage customer escalations and maintain commercial relationships.
• Collaborate with parts, purchasing, sales, and installation teams.
• Ensure technicians have equipment, materials, training, and resources.
• Support hiring, onboarding, training, and performance evaluations.
• Promote safety and OSHA compliance.

Skills

Leadership

Field service

Scheduling

Dispatch

Customer service

Problem solving

Team development

Communication

Tools

NetSuite

ServiceTitan

Job description

Jobot is seeking a Service Manager to lead our commercial doors, docks, and HVAC service department. You will supervise field-service technicians, coordinate dispatch, and drive customer satisfaction while maintaining safety and profitability.

The role requires hands-on leadership with experience in commercial equipment service, scheduling, and KPI monitoring. The position offers growth into senior operations roles and competitive compensation.