Service Manager (Relocation Assistance)

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Leadership autonomy

Career advancement

Growth opportunities

Team-first culture

Hands-on leadership

Safety-first culture

Competitive compensation

Job summary

Jobot seeks a Service Manager to lead our field-service team for commercial doors, docks, and HVAC. This hands-on leadership role requires coordinating technicians, schedules, dispatch, and customer service to keep operations running smoothly.

You will mentor technicians, drive safety and quality, manage KPIs, and partner with purchasing, sales, and installation teams. The salary range is $85,000–$110,000 per year plus benefits.

Qualifications

• Proven experience leading service teams in a technical environment.
• Experience directly managing field-service technicians and crews.
• Strong scheduling, dispatch, and coordination skills for service calls.
• Ability to guide technicians with troubleshooting and problem solving.
• Track record of monitoring labor hours, productivity and KPIs.
• Excellent customer service and relationship management skills.
• Proven ability to hire, train and develop staff.
• Leadership, communication, organization and problem-solving abilities.
• Valid driver's license and driving record meeting requirements.

Responsibilities

• Lead, coach, and develop a team of field-service technicians performing repairs and installations.
• Oversee daily scheduling, dispatch, work orders, and service priorities.
• Coordinate emergency calls, preventive maintenance, and customer requests.
• Provide technical guidance and troubleshooting support in the field.
• Monitor productivity, labor utilization, margins, and KPIs.
• Manage customer escalations and maintain commercial relationships.
• Collaborate with parts, purchasing, sales, estimating, and installation teams.
• Ensure technicians have equipment, training, and resources to complete jobs.
• Support hiring, onboarding, training, and performance evaluations.
• Promote safety and OSHA compliance; maintain documentation.

Skills

Service Manager experience

Field service leadership

Dispatch scheduling

Technical troubleshooting

Labor productivity KPIs

Customer relationship management

Hiring and development

Leadership and communication

Driver's license

Commercial equipment service

Tools

NetSuite

ServiceTitan

Job description

Service Manager – Commercial Doors, Docks & HVAC | Leadership Opportunity

Salary: $85,000 - $110,000 per year

A bit about us:

The Service Manager is the heartbeat of the department! If you love leading technicians, solving problems, and having the autonomy to run your department, this could be the perfect opportunity.

We are a growing commercial service organization specializing in the installation, maintenance, and repair of essential facility equipment. Our teams support customers across commercial overhead doors, loading docks, gates, access control, and related mechanical systems.

We take pride in delivering quality work, supporting our technicians, and building lasting customer relationships. We're looking for hands-on leaders who understand the commercial service industry and know what it takes to keep field operations running efficiently.

Why join us?

• Leadership & Autonomy: Take ownership of your service department with the trust and support of leadership.
• Career Advancement: Opportunity to grow into Branch Manager, Operations Manager, or regional leadership positions.
• Growing Organization: Join an expanding business with long-term opportunities for professional growth.
• Team-First Culture: Work alongside experienced technicians and leaders who value teamwork, accountability, and mutual respect.
• Hands-on Leadership: Be the go-to problem solver, not just someone managing a dispatch schedule.
• Operational Impact: Help improve technician productivity, service quality, customer satisfaction, and department profitability.
• Competitive Compensation: Competitive salary, benefits, and potential additional compensation opportunities.

Job Details

We are seeking an experienced Service Manager to oversee daily field-service operations, lead technicians, coordinate scheduling and dispatch, and ensure exceptional customer service.

Our ideal candidate has experience in commercial overhead doors, loading docks, gates, elevators, commercial HVAC, mechanical service, industrial equipment repair, or a closely related commercial field-service industry.

This is a hands-on leadership role requiring someone who understands the technical and operational challenges of managing field technicians and commercial service customers.

What You'll Do

• Lead, coach, and develop a team of field-service technicians performing commercial equipment repairs, maintenance, and installations.
• Oversee daily technician scheduling, dispatch, work orders, and service priorities.
• Coordinate emergency service calls, preventative maintenance, equipment repairs, and customer requests.
• Provide technical guidance and troubleshooting support to technicians in the field.
• Monitor technician productivity, labor utilization, job costs, service margins, and operational KPIs.
• Manage customer escalations, resolve service issues, and maintain strong commercial customer relationships.
• Collaborate with parts, purchasing, sales, estimating, and installation teams to ensure timely service delivery.
• Ensure technicians have the necessary equipment, materials, training, and resources to complete jobs successfully.
• Support hiring, onboarding, training, performance evaluations, and employee development.
• Promote a safety-first culture and ensure compliance with OSHA and company safety standards.
• Identify opportunities to improve dispatch efficiency, service response times, profitability, and customer satisfaction.
• Assist with preventative maintenance programs, recurring service agreements, and customer retention initiatives.
• Maintain accurate service records, reporting, and operational documentation.

What We're Looking For

Required Qualifications

• Proven experience as a Service Manager, Field Service Manager, Service Supervisor, Installation Manager, or similar technical operations leader.
• Strong preference for experience in commercial overhead doors, loading docks, gates, elevators, commercial HVAC, mechanical service, or comparable commercial equipment service industries.
• Demonstrated experience directly managing field-service technicians, installation crews, or technical service personnel.
• Strong understanding of technician scheduling, dispatch, service calls, repairs, maintenance, and field operations.
• Ability to provide technical troubleshooting guidance and support to field technicians.
• Experience monitoring labor hours, technician productivity, service profitability, or operational KPIs.
• Strong customer service skills, including resolving escalations and managing commercial customer relationships.
• Proven ability to hire, train, coach, and develop employees.
• Excellent leadership, communication, organization, and problem-solving skills.
• Valid driver's license and driving record meeting applicable company requirements.

Preferred Qualifications

• Direct experience with commercial overhead doors, dock levelers, dock seals, dock shelters, or automated gate systems.
• Background as a field technician, lead technician, or technical supervisor before transitioning into management.
• Experience managing commercial HVAC, elevator, industrial equipment, or mechanical service technicians.
• Familiarity with preventative maintenance programs and recurring commercial service agreements.
• Experience with NetSuite, ServiceTitan, or other field-service management and ERP platforms.
• OSHA certification or formal workplace safety training.
• Experience managing service department budgets, labor utilization, profitability, and operational reporting.
• Strong relationships with commercial facilities, property managers, industrial customers, or contractors.

What Success Looks Like

• You start your morning reviewing the dispatch schedule and making sure the right technicians are assigned to the right jobs.
• When a technician encounters a difficult repair, you're comfortable helping troubleshoot the issue and identifying the best solution.
• You understand how labor hours, service response times, job profitability, and customer satisfaction impact the success of your department.
• Most importantly, you're a leader who develops technicians, takes ownership of problems, and keeps operations moving.

Career Growth

• Successful Service Managers may have opportunities to advance into Branch Manager, General Manager, or regional operations leadership as the organization continues to expand.
• If you're an experienced commercial service leader looking for more ownership, autonomy, and career growth, we'd love to connect!
• Compensation: Competitive base salary with potential additional compensation and benefits. The advertised salary range represents base compensation only and does not include additional compensation perks.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.