Strategic Service Design Lead for Digital Banking

BNY; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

BNY in New York, NY seeks a Service Design Lead for its Global Payments & Trading Digital Channels team to shape the future of Banking-as-a-Service. You will design and orchestrate end-to-end services, ecosystems, operating models, and business capabilities that make a digital bank possible.

You will establish frameworks, research practices, service blueprints, and evidence to guide cohesive, scalable experiences, merging client insights with strategy and technology to deliver human-centered,

Qualifications

• Typically 10–12 years of experience in service design or related field.
• Experience in regulated spaces like finance, health, or insurance is preferred.
• Portfolio demonstrating breadth of service design work.

Responsibilities

• Design and orchestrate end-to-end services, ecosystems, operating models, and business capabilities.
• Establish frameworks, research practices, service blueprints, and supporting evidence.
• Lead with client insight, strategy, and technology to deliver human-centered, resilient experiences.
• Collaborate with clients, designers, engineers, product managers, and executives to drive impact.

Skills

Strategic design

Research methods

AI-enabled design

System mapping

Prototyping

Facilitation

Storytelling

Collaboration

Mentorship

Technology literacy

Job description

BNY in New York, NY seeks a Service Design Lead for its Global Payments & Trading Digital Channels team to shape the future of Banking-as-a-Service. You will design and orchestrate end-to-end services, ecosystems, operating models, and business capabilities that make a digital bank possible.

You will establish frameworks, research practices, service blueprints, and evidence to guide cohesive, scalable experiences, merging client insights with strategy and technology to deliver human-centered,