Strategic Service Design Lead, Digital Banking Innovator

BNY Mellon; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

BNY Mellon is seeking a Service Design Lead for the Global Payments & Trading Digital Channels team in New York, NY. The role blends strategic thinking with systems design to shape next-gen Banking-as-a-Service experiences.

You will orchestrate end-to-end services, create blueprints, research frameworks, and evidence to guide implementation, while leading a high-impact design practice in a fast-paced, regulated environment.

Qualifications

• Strategic challenges translated into clear service concepts, operating models, blueprints.

Responsibilities

• Translate ambiguous challenges into service concepts, operating models, and blueprints.
• Plan and conduct qualitative and quantitative discovery, linking client, employee, business, and platform needs.
• Bring credible evidence into decisions throughout the work.
• Map journeys, ecosystems, service processes, policies, and dependencies to reveal root causes.
• Produce artifacts like service blueprints, journey maps, operating models, and executive narratives.
• Prototype and test concepts, pilots, and simulations to validate assumptions and de-risk bets.
• Facilitate alignment among clients, designers, engineers, product managers, and leaders.
• Define hypotheses and success measures, linking decisions to outcomes and value.
• Shape compelling narratives for teams, stakeholders, and executives.
• Mentor and raise the craft of service design across the organization.
• Understand APIs, orchestration layers, cloud-native platforms, data, and fintech enablers.

Skills

Strategic design

Research

AI-enabled design

Systems thinking

Artifact creation

Prototyping

Facilitation

Measurement

Storytelling

Collaboration

Leadership

Technology fluency

Job description

BNY Mellon is seeking a Service Design Lead for the Global Payments & Trading Digital Channels team in New York, NY. The role blends strategic thinking with systems design to shape next-gen Banking-as-a-Service experiences.

You will orchestrate end-to-end services, create blueprints, research frameworks, and evidence to guide implementation, while leading a high-impact design practice in a fast-paced, regulated environment.