Lead Service Designer, Global Payments

Service Design Jobs; New York (NY); Sur place; USD 102 000 - 253 000; Plein temps

Résumé du poste

BNY seeks a Lead Service Designer in New York, NY to shape user-centered strategies for complex servicing systems. You will collaborate with product, engineering, and business teams to deliver cohesive experiences across operations.

Responsibilities include journey mapping, design-system contributions, and mentoring junior designers, while communicating concepts with storytelling to drive alignment and impact.

Qualifications

• Lead with a user-first approach addressing user needs, behaviors, and insights from research.
• Map end-to-end user journeys across operations and servicing to identify pain points and opportunities.
• Collaborate with product managers, engineers, and stakeholders to align design with business goals.
• Create high-fidelity wireframes and prototypes to communicate interaction models and UI specs.
• Contribute to a global design system ensuring visual consistency across interfaces.
• Distill complex requirements into clear design solutions for user understanding.
• Articulate design concepts and rationale to diverse stakeholders with storytelling.
• Guide junior designers and foster a culture of learning and collaboration.

Responsabilités

• Lead the optimization of the servicing process across complex systems.
• Define and execute design strategy that aligns with product goals.
• Mentor and elevate team standards through feedback and coaching.

Connaissances

User-Centered Design

Journey Mapping

Cross-Functional Collaboration

Design Tools

Design System Knowledge

Complex Systems Knowledge

Communication & Storytelling

Mentorship & Leadership

Outils

Figma

Miro

Description du poste

BNY seeks a Lead Service Designer in New York, NY to shape user-centered strategies for complex servicing systems. You will collaborate with product, engineering, and business teams to deliver cohesive experiences across operations.

Responsibilities include journey mapping, design-system contributions, and mentoring junior designers, while communicating concepts with storytelling to drive alignment and impact.