Director, POM Experience Designer - Digital Channels

BNY; New York (NY); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Paid leaves

Volunteer time off

Wellbeing programs

Job summary

BNY seeks a Design Director for the Digital Channels team in New York, NY. Lead design vision and strategy for flagship client experiences, shaping user-centered solutions across complex financial products.

Role emphasizes UX research, system thinking, and collaboration with product managers and engineers to deliver elegant interfaces and scalable design systems. Portfolio review required.

Qualifications

• 12+ years of experience in design leadership roles, preferably in regulated/complex spaces.

Responsibilities

• Design Leadership & Strategy: Serve as the primary UX and design subject matter expert for our product, influencing design direction and decisions.
• User Research & Insights: Guide the execution of comprehensive user research, including surveys, interviews, and heuristic evaluations.
• Interaction & Information Design: Drive the creation of elegant workflows and patterns that champion exceptional customer experiences.
• Visual/UI Design: Direct and implement engaging visual styles that drive the value of our products.
• Design Systems & Standards: Contribute to and refine our design systems, guidelines, and standards to ensure scalability and efficiency.
• Cross-Functional Collaboration: Build strong relationships with stakeholders, PMs, engineers, and cross-functional teams.
• Thought Leadership & Advocacy: Act as a champion for user-centered design and industry trends.
• Communication & Influence: Present design strategies to senior leadership and foster innovation.

Skills

Design leadership

UX design

User research

Interaction design

Visual/UI design

Design systems

Cross-functional collaboration

Thought leadership

Communication skills

Figma

Education

12+ years design experience

Tools

Figma

Job description

Job Description

We’re seeking a future team member for the role of Design Director to join our Digital Channels team. This role is located in New York, NY.

Digital Channels is responsible for BNY's flagship client experiences across the enterprise and related digital products, serving institutional investors, asset managers, banks, and financial professionals worldwide.

The experienced Design Director will lead and shape the design vision, strategy, and execution of one of our most critical spaces within BNY. This role will be pivotal in defining user experiences that deliver exceptional value to clients, driving user‑centered designs, and pushing for elegant design solutions to highly complex problems. The ideal candidate will possess deep expertise in UX design, user research, and system thinking, with the ability to lead cross‑functional teams.

Responsibilities

• Design Leadership & Strategy: Serve as the primary UX and design subject matter expert for our product, influencing design direction and decisions. Develop and implement design strategies that align with the firm's business goals, ensuring design excellence in all of our deliverables. Lead and mentor other designers, fostering growth and professional development.
• User Research & Insights: Guide the execution of comprehensive user research, including surveys, interviews, and heuristic evaluations. Define and review user personas and translate research findings into actionable insights. Advocate for integrating user feedback and insights to continuously improve user experiences.
• Interaction & Information Design: Drive the creation of elegant workflows and patterns that champion exceptional customer experiences. Oversee the creation of concepts, wireframes, storyboards, and prototypes to support product design goals.
• Visual/UI Design: Direct and implement engaging visual styles that drive the value of our products and show exceptional craftsmanship. Act as a custodian of user interface and visual design standards, ensuring an ever‑increasing quality of design excellence.
• Design Systems & Standards: Contribute to and refine our design systems, guidelines, and standards to ensure scalability and efficiency. Provide thoughtful strategy and insights on how to work with a large‑scale design system while maintaining product flexibility and creativity.
• Cross‑Functional Collaboration: Build strong relationships with key stakeholders, product managers, engineers, and cross‑functional teams to align design initiatives with business and technical goals. Act as a design ambassador, promoting user‑centered design principles and the importance of design in achieving business success.
• Thought Leadership & Advocacy: Act as a champion for user‑centered design, providing guidance to teams outside the design team. Stay ahead of industry trends, continuously fine‑tuning expertise in UX and design practices.
• Communication & Influence: Present design strategies, insights, and decisions to senior leadership, driving consensus and buy‑in. Foster a culture of innovation and collaboration, inspiring teams to deliver their best work.

Portfolio Requirements

A portfolio is required to be considered for this position. The portfolio should demonstrate some or most of the expertise described above. While process is extremely important, a portfolio should demonstrate a high‑quality end product that you’re proud of leading. A portfolio could include a Figma link that’s open to view access.

Qualifications

• 12+ years of experience, preferably with prior experience in regulated/complex spaces such as finance, health, or insurance.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer—Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.