Lead Server, Mimi Kakushi

Ennismore; Miami Beach, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Delano Miami Beach, part of Ennismore, seeks a Lead Server to supervise the front-of-house team and deliver exceptional guest service within a luxury restaurant. The role focuses on brand standards, smooth operations, and mentoring staff in a fast-paced, high-end environment.

Candidates should have at least 5 years in leadership roles in upscale settings, strong English communication, and proficiency with POS and reservation systems to optimize service and guest satisfaction.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 5 years of leadership experience in upscale or luxury venues.
• Strong front-of-house operations knowledge and guest relations.
• Proficient in POS systems and reservation software.
• Excellent English communication; additional language ability preferred.

Responsibilities

• Lead and supervise the front-of-house service team for guest satisfaction.
• Maintain brand and service standards across daily operations.
• Oversee scheduling, training, and performance management of servers.
• Coordinate with kitchen and management to ensure smooth service flow.
• Monitor guest feedback and drive continuous improvement.
• Support revenue through table turnover and upselling beverages and menu items.
• Ensure health, safety, and restaurant policies are followed.
• Coach and mentor staff to maintain professional, polished service.
• Complete daily reports and service logs accurately.

Skills

Leadership experience

Front-of-house

POS systems

Reservation software

Team coaching

Guest relations

Education

High school diploma

Bachelor’s degree preferred

Tools

Restaurant POS systems

Reservation management software

Job description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW:

Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.

YOUR KEY RESPONSIBILITIES:

• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
• Monitor guest feedback related to dining service and implement strategies for continuous improvement.
• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
• Ensure full compliance with health, safety, and restaurant policies and procedures.
• Foster team engagement and growth through ongoing training, coaching, and mentorship.
• Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
• Ensure all daily reports, service logs, and documentation are accurately completed.
• Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 5 years of leadership experience in an upscale or luxury restaurant, hotel, or lifestyle brand.
• Strong knowledge of front -of-house operations including guest service protocols, table management, and high-profile guest relations.
• Proficient in restaurant POS systems and reservation management software.
• Excellent verbal and written communication skills in English, with the ability to effectively interact with guests and team members.
• Ability to stand or walk for a minimum eight -hour shift in a fast-paced environment.
• Highly observant, able to multitask, and respond quickly to dynamic situations while maintaining composure under pressure.
• Physically able to twist, reach, bend, climb stairs, and carry or push objects weighing 20 lbs or more consistently.
• Working knowledge of federal, state, and local laws related to employment, occupational safety, wage and hour regulations, and labor relations.
• Strong organizational skills, attention to detail, and ability to enforce health and safety standards.
• Demonstrated ability to coach, mentor, and develop a team in a collaborative and positive work environment.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance.
• Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information

All your information will be kept confidential according to EEO guidelines.