Lead Server — Luxury Hotel Dining Leader

Delano Miami Beach; Miami Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Delano Miami Beach is seeking a Lead Server to supervise the front-of-house service team, upholding brand standards and delivering exceptional guest experiences in a luxury dining environment. The role involves leadership of servers, coordination with the kitchen, and ensuring smooth daily operations to maintain the highest level of hospitality.

Candidates should have 5+ years in leadership roles within upscale restaurants or hotels, strong English communication, and proficiency with POS systems

Qualifications

• 5+ years of leadership experience in upscale hospitality settings.
• Strong knowledge of front-of-house operations, guest service protocols and high-profile guest relations.
• Proficient with restaurant POS systems and reservation management software.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure brand/service standard consistency.
• Oversee scheduling, training, and performance management of servers.
• Collaborate with kitchen and management to coordinate service flow and resolve guest issues promptly.
• Monitor guest feedback and implement continuous improvement strategies.
• Assist revenue initiatives by maximizing table turnover and upselling items.

Skills

Leadership experience

Front-of-house operations

Guest relations

Communication skills

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

POS systems

Reservation management software

Job description

Delano Miami Beach is seeking a Lead Server to supervise the front-of-house service team, upholding brand standards and delivering exceptional guest experiences in a luxury dining environment. The role involves leadership of servers, coordination with the kitchen, and ensuring smooth daily operations to maintain the highest level of hospitality.

Candidates should have 5+ years in leadership roles within upscale restaurants or hotels, strong English communication, and proficiency with POS systems