Lead Server, Mimi Kakushi

Delano Miami Beach; Miami Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Delano Miami Beach is seeking a Lead Server to supervise the front-of-house service team, upholding brand standards and delivering exceptional guest experiences in a luxury dining environment. The role involves leadership of servers, coordination with the kitchen, and ensuring smooth daily operations to maintain the highest level of hospitality.

Candidates should have 5+ years in leadership roles within upscale restaurants or hotels, strong English communication, and proficiency with POS systems

Qualifications

• 5+ years of leadership experience in upscale hospitality settings.
• Strong knowledge of front-of-house operations, guest service protocols and high-profile guest relations.
• Proficient with restaurant POS systems and reservation management software.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure brand/service standard consistency.
• Oversee scheduling, training, and performance management of servers.
• Collaborate with kitchen and management to coordinate service flow and resolve guest issues promptly.
• Monitor guest feedback and implement continuous improvement strategies.
• Assist revenue initiatives by maximizing table turnover and upselling items.

Skills

Leadership experience

Front-of-house operations

Guest relations

Communication skills

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

POS systems

Reservation management software

Job description

Company Description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Company Description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW

Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front -of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.

YOUR KEY RESPONSIBILITIES

• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
• Monitor guest feedback related to dining service and implement strategies for continuous improvement.
• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
• Ensure full compliance with health, safety, and restaurant policies and procedures.
• Foster team engagement and growth through ongoing training, coaching, and mentorship.
• Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
• Ensure all daily reports, service logs, and documentation are accurately completed.
• Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 5 years of leadership experience in an upscale or luxury restaurant, hotel, or lifestyle brand.
• Strong knowledge of front -of-house operations including guest service protocols, table management, and high-profile guest relations.
• Proficient in restaurant POS systems and reservation management software.
• Excellent verbal and written communication skills in English, with the ability to effectively interact with guests and team members.

Ability to stand or walk for a minimum eight -hour shift in a fast-paced environment.

• Highly observant, able to multitask, and respond quickly to dynamic situations while maintaining composure under pressure.
• Physically able to twist, reach, bend, climb stairs, and carry or push objects weighing 20 lbs or more consistently.
• Working knowledge of federal, state, and local laws related to employment, occupational safety, wage and hour regulations, and labor relations.
• Strong organizational skills, attention to detail, and ability to enforce health and safety standards.
• Demonstrated ability to coach, mentor, and develop a team in a collaborative and positive work environment.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance.
• Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information

All your information will be kept confidential according to EEO guidelines.