Lead Server & Guest Experience Leader

Ascent Hospitality; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount

Job summary

Ascent Hospitality is seeking a Lead Server to provide exceptional food and beverage service while supporting daily restaurant operations. This role leads servers on the floor, coaching and guiding staff to maintain service standards and guest satisfaction.

The Lead Server acts as a liaison between the restaurant team and management, helping create memorable guest experiences and supporting operational excellence. Flexibility for nights, weekends, and holidays is expected.

Qualifications

• Demonstrated leadership skills with the ability to motivate and guide team members.
• Strong understanding of restaurant operations and guest service standards.
• Ability to effectively communicate with guests, team members, and management.
• Must understand, read, write, and speak English above a basic level.
• Strong problem-solving and conflict-resolution skills.
• Professional appearance consistent with Company standards.

Responsibilities

• Provide outstanding food and beverage service while serving as a role model for the team.
• Lead by example in delivering exceptional guest experiences and resolving service issues promptly.
• Assist in coordinating the daily activities of Servers and restaurant staff during assigned shifts.
• Support management in training, onboarding, and mentoring new team members.
• Ensure all Brand Standards, Food & Beverage standards, and service procedures are consistently followed.
• Monitor guest satisfaction and proactively address concerns to ensure a positive dining experience.
• Assist with restaurant opening, closing, and shift transition procedures.
• Maintain expert knowledge of menu offerings, ingredients, specials, and beverage selections.
• Oversee proper table setup, cleanliness, side work, and station organization.
• Assist with seating guests and managing dining room flow as needed.
• Support inventory control and restocking of restaurant supplies.
• Ensure POS transactions are completed accurately.
• Communicate effectively with management regarding operational needs, guest feedback, and team performance.
• Assist in maintaining compliance with all health, safety, and sanitation standards.
• Step into operational leadership responsibilities in the absence of a supervisor or manager.
• Perform additional duties and special projects as assigned.

Skills

Leadership

Guest service

Communication

English proficiency

Problem solving

Professional appearance

Task prioritization

Teamwork

Education

High School Diploma

Job description

Ascent Hospitality is seeking a Lead Server to provide exceptional food and beverage service while supporting daily restaurant operations. This role leads servers on the floor, coaching and guiding staff to maintain service standards and guest satisfaction.

The Lead Server acts as a liaison between the restaurant team and management, helping create memorable guest experiences and supporting operational excellence. Flexibility for nights, weekends, and holidays is expected.