Lead Server — Fine-Dining Team Leader & Guest Experience

StoryPoint; Granville Township (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

StoryPoint is seeking a Lead Server to ensure smooth dining room operations and uphold high standards of service for residents and guests. You will supervise dining room staff, coordinate reservations, greet guests, and resolve issues to maintain a positive dining experience.

The role requires strong communication, judgment, and cash-handling abilities, with opportunities to train and mentor team members in a fast-paced, customer-focused setting.

Qualifications

• AA or equivalent from a two-year college; or 1–3 years related experience; fine dining preferred.
• Ability to read safety rules and operating instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Strong judgment and problem-solving skills.
• Ability to handle billing reconciliation and cash handling.

Responsibilities

• Staffing responsibilities including interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Dining Room Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and inventories table linens and other dining room supplies for tables and serving stations.
• Work toward continual improvement of the overall organization.

Skills

Reading documents

Report writing

Public speaking

Judgment

Problem solving

Cash handling

Education

Associate degree or equivalent

Job description

StoryPoint is seeking a Lead Server to ensure smooth dining room operations and uphold high standards of service for residents and guests. You will supervise dining room staff, coordinate reservations, greet guests, and resolve issues to maintain a positive dining experience.

The role requires strong communication, judgment, and cash-handling abilities, with opportunities to train and mentor team members in a fast-paced, customer-focused setting.