Lead Server & Guest Experience Coach

The Belgrove Resort; West Palm Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Belgrove Resort in Florida is seeking a Lead Restaurant Server to drive guest experiences and support training for the team. You will greet guests, guide them through the menu, and ensure accurate order taking while maintaining a high-energy service standard.

Ideal candidates bring 2–4 years in food service, strong knowledge of wine and cocktails, and excellent communication. The role emphasizes creating exceptional guest experiences in a fast-paced setting.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills.
• Engaging and welcoming personality.
• Descriptive and able to sell.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead.
• Greet guests as they arrive or move about the restaurant.
• Guide guests on their culinary journey through descriptive selling of the menu.
• Be accurate in order taking, confirming all special requests.
• Be the master of the menu, understanding details to enhance conversations.
• Serve as Trainer for all new hires.
• Work collaboratively with other restaurant servers and kitchen/bar staff.
• Assist guests with concerns to guide them to a resolution that leaves them happy.
• Finalize the experience through timely and accurate bill presentation.

Skills

Food service experience

Wine & cocktails knowledge

Excellent communication

Guest engagement

Descriptive selling

Pressure handling

Job description

The Belgrove Resort in Florida is seeking a Lead Restaurant Server to drive guest experiences and support training for the team. You will greet guests, guide them through the menu, and ensure accurate order taking while maintaining a high-energy service standard.

Ideal candidates bring 2–4 years in food service, strong knowledge of wine and cocktails, and excellent communication. The role emphasizes creating exceptional guest experiences in a fast-paced setting.