Senior Server & Guest Experience Lead

StoryPoint Group; Cincinnati (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

StoryPoint Cincinnati is seeking a Lead Server to perform a range of food service tasks and maintain a clean, sanitary service area. The role offers opportunities for advancement in a supportive environment.

The position emphasizes friendly customer service, teamwork, and adherence to dining standards, with responsibilities across serving, safety, and guest relations in a senior living setting.

Qualifications

• Prior restaurant experience preferred but not required.
• Must be friendly, provide excellent customer service and consistently display an attitude, which fosters a teamwork environment.

Responsibilities

• Serve meals in a professional manner, demonstrating a genuine concern to please residents and guests.
• Follow safe food handling and sanitation practices.
• Perform all side work and setup/breakdown duties as assigned.
• Ensure that residents and guests receive high quality food in a timely fashion.
• Maintain a positive attitude, demonstrate professional behavior, and practice good personal hygiene.
• Wait on tables and assist other staff as needed.
• Tactfully and professionally, handle resident concerns and complaints.
• Follow all Dining Services Standards of service.

Skills

Customer service

Teamwork

Job description

StoryPoint Cincinnati is seeking a Lead Server to perform a range of food service tasks and maintain a clean, sanitary service area. The role offers opportunities for advancement in a supportive environment.

The position emphasizes friendly customer service, teamwork, and adherence to dining standards, with responsibilities across serving, safety, and guest relations in a senior living setting.