Lead Scrum Master – AI‑Driven Telecom & Cloud Delivery

Eliassen Group; Charlotte (NC); Hybrid; Confidential; Full time

Job summary

Eliassen Group is seeking a Lead Scrum Master / Agilist to support AI-enabled product teams in Charlotte, NC. You will facilitate Agile delivery, coach teams, remove impediments, and improve delivery practices across Telecom and Infrastructure initiatives.

You will collaborate with Delivery Leads, Product Owners, analysts, and engineers to deliver measurable customer and business value, with hybrid on-site work in Charlotte.

Qualifications

• Bachelor's degree or seven years of relevant experience in lieu of a degree.
• Five or more years of experience with product, project, delivery, or Agile practices.
• Three or more years as a Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach.
• Scrum Master certification such as CSM, PSM I, or equivalent.
• Experience facilitating Agile delivery for technical or software product teams and resolving impediments, risks, and cross-team dependencies.
• Strong written, verbal, facilitation, Stakeholder-management, Jira, and Confluence skills.

Responsibilities

• Own the Agile operating rhythm for teams, including stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-team planning.
• Coach teams and leaders in Agile, Scrum, Kanban, product thinking, self-management, and value-focused delivery.
• Proactively identify, document, elevate, and track impediments, risks, and dependencies through resolution with cybersecurity, architecture, infrastructure, data, operations, and enterprise partners.
• Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization, and Sprint Goal development while supporting backlog process.
• Maintain clear delivery information in Jira, Confluence, and related tools; use metrics to guide improvement.
• Facilitate communication among technical teams, product leadership, customers, and enterprise stakeholders; prepare for demos, planning, leadership updates, onboarding, and knowledge transfer.

Skills

Facilitation

Agile coaching

Agile delivery

Scrum Master

Stakeholder management

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Eliassen Group is seeking a Lead Scrum Master / Agilist to support AI-enabled product teams in Charlotte, NC. You will facilitate Agile delivery, coach teams, remove impediments, and improve delivery practices across Telecom and Infrastructure initiatives.

You will collaborate with Delivery Leads, Product Owners, analysts, and engineers to deliver measurable customer and business value, with hybrid on-site work in Charlotte.