Lead Scheduling Services Supervisor — Patient Experience

UPMC; Pittsburgh (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Job summary

A healthcare institution is looking for a Supervisor for Scheduling Services in Pittsburgh to ensure a world-class patient experience. The Supervisor will manage the contact center team, focusing on service excellence while supervising, coaching, and developing staff. Applicants should have significant customer service experience, leadership skills, and strong communication abilities. The role requires a high school diploma and is preferred for candidates with a bachelor’s degree. This is a full-time position with responsibilities spanning the management of team performance and the patient experience.

Qualifications

• 3-5 years of experience in a customer service environment.
• 2 years in a leadership or coaching capacity.
• Ability to provide service excellence.

Responsibilities

• Provide a patient-centric experience in all interactions.
• Supervise and develop team members effectively.
• Conduct regular team meetings and communicate updates.

Skills

Customer Service Experience

Leadership Skills

Analytical Ability

Interpersonal Skills

Communication Skills

Education

High School Graduate

Bachelor's Degree Preferred

Tools

MS Office

Kronos

Job description

A healthcare institution is looking for a Supervisor for Scheduling Services in Pittsburgh to ensure a world-class patient experience. The Supervisor will manage the contact center team, focusing on service excellence while supervising, coaching, and developing staff. Applicants should have significant customer service experience, leadership skills, and strong communication abilities. The role requires a high school diploma and is preferred for candidates with a bachelor’s degree. This is a full-time position with responsibilities spanning the management of team performance and the patient experience.