Lead, Patient Engagement Center (AI-Driven Scheduling)

SCAN Group; California (MO); Hybrid; USD 58,200 - 83,160; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Generous PTO and Holiday pay

401k with 5% safe harbor contribution

Employee hardship fund

Work-life balance

Job summary

A healthcare organization is seeking a Supervisor for the Patient Engagement Center to manage a team focusing on patient outreach and scheduling. The role involves overseeing call center operations, ensuring smooth workflows, and enhancing patient experience. The ideal candidate should have a Bachelor's degree, relevant experience, and strong leadership skills. Competitive salary range of $58,200 - $83,160 along with comprehensive benefits is offered.

Qualifications

• 1-2 years of experience in healthcare call center operations or a similar environment.
• Strong understanding of call center KPIs and operational workflows.
• Proficiency in using telephony platforms and associated analytics.
• Ability to monitor call volume and performance metrics in real-time.

Responsibilities

• Manage a team of patient engagement specialists conducting outreach and scheduling.
• Monitor and manage call center performance metrics.
• Manage complex patient scheduling and confirmation processes.
• Oversee patient satisfaction and complaint resolution.

Skills

Healthcare call center operations

Leadership

Communication skills

Multitasking

Customer service orientation

Education

Bachelor's Degree or equivalent experience

Job description

A healthcare organization is seeking a Supervisor for the Patient Engagement Center to manage a team focusing on patient outreach and scheduling. The role involves overseeing call center operations, ensuring smooth workflows, and enhancing patient experience. The ideal candidate should have a Bachelor's degree, relevant experience, and strong leadership skills. Competitive salary range of $58,200 - $83,160 along with comprehensive benefits is offered.