Lead Scheduler - Centralized Home Care Coordination

WellSpan Health; York (York County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay financial education and more

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a full-time Scheduling Support Specialist to act as a liaison between scheduling staff and leaders. The role ensures standard work is followed, supports payroll entry, and handles high-volume phone inquiries with excellent customer service.

Responsibilities include interviewing patients by phone, collecting accurate information, and scheduling visits within established parameters. The position emphasizes accuracy, teamwork, and adherence to policies.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• 1 year telephone management experience required.
• Behavioral Health/Human Services experience preferred.
• Insurance knowledge experience preferred.
• Health-related and/or behavioral health experience preferred.
• Basic Life Support certification required.

Responsibilities

• Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff.
• Assists Scheduling leadership with data collection and reports as needed.
• Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned.
• Answers incoming calls via centralized phone queue with exceptional customer service skills.
• Schedules appropriate appointments within established parameters by determining patient needs.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Conducts patient interviews over the phone to obtain accurate patient information, including insurance details in the EHR.
• Provides guidance and support at time of initial telephone contact with patients and schedules initial visit.
• Provides referral information when requested service is not available in an adequate timeframe.

Skills

Telephone management

Customer service

Analytical abilities

Insurance knowledge

Communication skills

Independent work

Education

High School Diploma or GED

Bachelor's Degree

Tools

EPIC EMR

Job description

WellSpan Health is seeking a full-time Scheduling Support Specialist to act as a liaison between scheduling staff and leaders. The role ensures standard work is followed, supports payroll entry, and handles high-volume phone inquiries with excellent customer service.

Responsibilities include interviewing patients by phone, collecting accurate information, and scheduling visits within established parameters. The position emphasizes accuracy, teamwork, and adherence to policies.