Lead Scheduler, Ambulatory Centralized Scheduling

WVU Medicine; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

THOM Thomas Hospitals in South Charleston, WV seeks a leader to oversee Centralized Scheduling for outpatient visits and procedures across ambulatory clinics, ensuring accurate information collection and smooth patient flow.

Ideal candidate will monitor scheduling, register patients, check in/out, train staff, and respond promptly to patient inquiries; requires a high school diploma and at least 1 year of scheduling experience.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• One year of scheduling experience.

Responsibilities

• Monitors scheduling activities in assigned areas to ensure patient satisfaction, accurate scheduling, proper information being collected, and checking in and out of patients.
• Performs all duties of centralized scheduling including, but not limited to, checking in and out patients, scheduling and registering patients, obtaining required information, and collecting time of service payments.
• Ensures all supplies, materials, and equipment are available for proper performance of duties; reports equipment malfunctions to supervisor.
• Identifies and communicates need for scheduling modifications and development.
• Responds to all patient communication in a timely manner.
• Assists in training employees in scheduling practices.

Education

High School diploma or equivalent

Job description

THOM Thomas Hospitals in South Charleston, WV seeks a leader to oversee Centralized Scheduling for outpatient visits and procedures across ambulatory clinics, ensuring accurate information collection and smooth patient flow.

Ideal candidate will monitor scheduling, register patients, check in/out, train staff, and respond promptly to patient inquiries; requires a high school diploma and at least 1 year of scheduling experience.