Spine Center Referral & Training Lead

WVU Medicine Thomas Hospitals; Charleston (WV); On-site; USD 36,000 - 54,000; Full time

Job summary

THOM Thomas Hospitals in Charleston, WV, is seeking a Scheduling Call Center liaison to coordinate communication between staff, clinics and patients. The role includes training new employees, mentoring, and resolving patient concerns to improve care pathways.

This non-exempt, on-site position focuses on efficient scheduling, workflow coordination and ensuring adherence to visitor and provider guidelines within the spine center environment.

Qualifications

• Three years clinical or customer service experience.
• Five years of experience with direct customer service preferred.

Responsibilities

• Develops and initiates training protocols and new employee orientation.
• Orients and mentors new employees.
• Addresses and resolves patient/customer and physician complaints.
• Coordinates communication between patient/customer and providers/clinic.
• Maintains training records and notifies manager of issues.
• Performs duties of a referral specialist within the spine center.

Skills

Communication

Customer service

Training

Mentoring

Computer literacy

Medical terminology

Payer knowledge

Diplomacy

Education

High school diploma

Job description

THOM Thomas Hospitals in Charleston, WV, is seeking a Scheduling Call Center liaison to coordinate communication between staff, clinics and patients. The role includes training new employees, mentoring, and resolving patient concerns to improve care pathways.

This non-exempt, on-site position focuses on efficient scheduling, workflow coordination and ensuring adherence to visitor and provider guidelines within the spine center environment.