Team Lead Scheduling

THOM Thomas Hospitals; South Charleston (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

THOM Thomas Hospitals in South Charleston, WV, seeks a leader for its Centralized Scheduling team to oversee scheduling, cancellations, rescheduling, and patient registration for ambulatory clinics. The role focuses on accurate data collection and patient satisfaction.

You will monitor scheduling activities, assist in training staff, and ensure proper check-in/out procedures while maintaining equipment and supplies to support efficient operations. A 40-hour work week is standard.

Qualifications

• Strong written and verbal communication skills.
• Experience in scheduling or administrative roles preferred.
• Ability to work in a fast-paced clinic environment.

Responsibilities

• Monitors scheduling activities to ensure patient satisfaction and accurate information collection.
• Performs scheduling, registration, and check-in/out of patients.
• Ensures supplies and equipment are available for duties; reports issues.
• Identifies need for scheduling modifications and communicates changes.
• Responds to patient communications in a timely manner.
• Assists in training employees in scheduling practices.

Skills

Communication skills

Education

High School diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.Leads Centralized Schedulers in scheduling, cancelling, rescheduling, and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.MINIMUM QUALIFICATIONS :EDUCATION, CERTIFICATION, AND/OR LICENSURE:1. High School diploma or equivalent.2. State criminal background check and Federal (if applicable), as required for regulated areas.EXPERIENCE:1. One (1) year of scheduling experience.CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.1. Monitors scheduling activities in assigned areas to ensure patient satisfaction, accurate scheduling, proper information being collected, and checking in and out of patients.2. Performs all duties of centralized scheduling including, but not limited to, checking in and out patients, scheduling and registering patients, obtaining required information, and collecting time of service payments.3. Ensures all supplies, materials, and equipment are available for proper performance of duties; reports equipment malfunctions to supervisor.4. Identifies and communicates need for scheduling modifications and development.5. Responds to all patient communication in a timely manner.6. Assists in training employees in scheduling practices.PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Ability to sit for extended periods of time.WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Standard office environment.SKILLS & ABILILTIES:1. Strong written and verbal communication skills.Additional Job Description:Scheduled Weekly Hours:40Shift:Exempt/Non-Exempt:United States of America (Non-Exempt)Company:THOM Thomas HospitalsCost Center:6215 THOM SF CT ScanAddress:4605 Maccorkle Ave SWSouth CharlestonWest VirginiaEqual Opportunity EmployerWest Virginia University Health System and its subsidiaries (collectively \"WVUHS\") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.