Team Lead Scheduling

WVU Medicine Thomas Hospitals; South Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

THOM Thomas Hospitals in Charleston, WV, is seeking a centralized scheduling supervisor to lead outpatient scheduling across multiple clinics. You will oversee scheduling, cancellations, rescheduling, and registrations in a fast-paced, patient-centered environment.

The position requires a high school diploma and at least 1 year of scheduling experience, with strong communication skills and the ability to train others.

Qualifications

• High School diploma or equivalent is required.
• Minimum of 1 year scheduling experience.
• Strong written and verbal communication skills.

Responsibilities

• Monitors scheduling activities to ensure patient satisfaction and accurate data collection.
• Performs scheduling tasks including checking in/out, registration, and time of service collection.
• Ensures availability of supplies and reports equipment issues as needed.
• Identifies need for scheduling modifications and communicates them to leadership.
• Assists in training scheduling staff as required.

Skills

Scheduling experience

Communication

Training abilities

Education

High School diploma or equivalent

Tools

Registration software

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Leads Centralized Schedulers in scheduling, cancelling, rescheduling, and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Experience

• One (1) year of scheduling experience.

CORE DUTIES AND RESPONSIBILITIES:

• Monitors scheduling activities in assigned areas to ensure patient satisfaction, accurate scheduling, proper information being collected, and checking in and out of patients.
• Performs all duties of centralized scheduling including, but not limited to, checking in and out patients, scheduling and registering patients, obtaining required information, and collecting time of service payments.
• Ensures all supplies, materials, and equipment are available for proper performance of duties; reports equipment malfunctions to supervisor.
• Identifies and communicates need for scheduling modifications and development.
• Responds to all patient communication in a timely manner.
• Assists in training employees in scheduling practices.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

• Standard office environment.

Skills & Abililties

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours: 40

Shift

United States of America (Non-Exempt)

Company

THOM Thomas Hospitals

Cost Center

6215 THOM SF CT Scan

Address

4605 Maccorkle Ave SW
South Charleston
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.