Lead Sales Manager / Customer Service

Socket.dev; Boise (ID); On-site; USD 27,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Dental/Vision insurance

Simple IRA retirement plan (3% match)

Vacation/Sick Pay

Flexible schedule

One monthly massage or facial session

Job summary

Elements Massage is seeking a Sales Lead Manager to drive membership sales across two Boise-area studios, Meridian and Boise. You will engage new clients, promote the Wellness Program benefits, and help ensure a welcoming, results-driven environment.

The role requires energy, self-motivation, and strong sales skills to meet monthly targets. Responsibilites include coaching front-desk staff, tracking sales metrics, and coordinating with management to optimize performance and guest experience

Qualifications

• Proven sales experience in a service-based industry (wellness, fitness or hospitality).
• High-energy, positive attitude with strong customer service focus.
• Self-motivated and goal-oriented with ability to work independently and in a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive membership sales and meet monthly targets for two studios.
• Build lasting client relationships and educate members on benefits of membership.
• Set monthly sales goals with studio management and track progress.
• Provide coaching and support at the front desk, including scheduling and client check-ins.
• Prepare and present regular sales performance reports and identify growth opportunities.

Skills

Sales experience

Customer service

Communication

CRM software

Tools

Mindbody

Job description

Overview

Job Title: Sales Lead ManagerLocation: Elements Massage – Boise and Meridian StudiosPay: $17-19 per hour, plus bonuses based on sales goals (to be discussed)

Type: 30-35 hours per week

Job Summary: As the Sales Lead Manager, you will be a key player in driving membership sales and creating a welcoming, results-oriented environment across our two Elements Massage studios. You will be responsible for meeting and exceeding monthly membership goals by engaging with new clients, encouraging rebookings, and ensuring every interaction highlights the benefits of regular services through our Wellness Program. This role is ideal for someone who is experienced in sales, self motivated, and wants to continue to cultivate our empowering sales and wellness culture.

Key Responsibilities:

• Sales & Membership Growth: Proactively engage and reach out to clients to drive membership sales, meet individual and team targets, and achieve conversion goals.
• Client Relationship Building: Foster relationships with clients by understanding their wellness needs and educating them on the benefits of membership.Resolving any guests complaints and/or concerns and escalating to senior management if needed.
• Goal Setting & Tracking:Collaborate with studio management to set monthly sales goals, track progress, and implement improvement strategies as needed.
• Sales Coaching & Team Support: Provide a high-energy presence at the front desk, assisting with client check-ins, scheduling, and other administrative tasks (shift coverage, roleplaying, leading monthly meetings)Assist in training, onboarding, and mentoring front desk team members in effective sales techniques and strategies to increase overall studio sales. Maintain and assist with fostering a professional and positive work atmosphere within the studios. Ensure that all staff are consistently following protocols and service standards. Encourage staff to roll out “red carpet” service to all new and existing clients each visit. Monitor punctuality and communicate directly with the front desk and service providers if they are running late, not following the Service Path, or not completing all studio side work before they leave their shift along with communicating any patterns or unresolved issues to the Management team.
• Reporting & Analysis: Prepare and present regular reports on sales performance, identifying trends, opportunities, and areas for growth.

Qualifications:

• Proven sales experience, ideally in a service-based industry (e.g., wellness, fitness, hospitality).
• High-energy and positive attitude with a strong focus on customer service.
• Self-motivated and goal-oriented with the ability to work independently and within a team.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale software or CRM systems is a plus. (Mindbody preferred)
• Passion for wellness and knowledge of massage benefits is a bonus.

Compensation and Benefits:

• Competitive base pay of $17-19/hour plus monthly sales opportunity of $1k+
• Opportunity for growth within the company
• Health/dental/vision insurance
• Retirement Plan (Simple IRA)- we match up to 3% of your contribution
• Vacation/Sick Pay
• Flexible Schedule - open availability required (to be discussed upon offer)
• One monthly massage or facial session at each studio

We look forward to welcoming a passionate, driven individual to our team!

This person also must be willing to split time between our two studios in Meridian and Boise.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.