Front Desk Sales Associate / Customer Service

Elements Massage; Costa Mesa (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Discounted massages for staff

Free services for MVP

Paid training

Paid sick time

Pre-tax 401k

Growth into management

Amazon Gift Cards

Job summary

Elements Massage in Costa Mesa, CA is seeking a friendly retail sales associate to deliver outstanding client service and promote the Elements Wellness Program. You’ll greet guests, explain memberships and services, and help clients select options that fit their needs.

The role includes paid training, opportunities for advancement into management with demonstrated performance, and benefits such as product discounts, 401k, and flexible evening/weekend shifts.

Qualifications

• A genuine passion for helping people in the Wellness space.
• Sell the Elements Wellness Program (WP), a no hassle membership plan.
• Excellent written and verbal communication; engaging with clients and providing a welcoming guest experience.
• Prior retail sales experience preferred; selling memberships or services in person to clients.
• Experience in front desk/sales in a spa environment is preferred; MindBodyOnline is a plus.

Responsibilities

• Sell the Elements Wellness Program to clients and build loyalty.
• Conduct client outreach (phone/text) for rebooking & WP enrollment.
• Follow our proven sales process to promote memberships and services.
• Create a positive guest experience and listen to clients’ needs.
• Maintain a clean, organized front desk and spa environment.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Tools

MindBody

POS systems

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

We offer competitive base hourly rate $18-$20 plus the ability to earn commission on membership and gift card sales. Candidates with lead or management experience are welcome as there is the opportunity to advance into management with increase in pay with proven performance! Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!

Additional Benefits:

• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.

Responsibilities:

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Be a positive contributor & team player to fostering a positive team environment.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.
• Experience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems. Experience with MindBodyOnline is a huge plus!
• Evening / Weekend availability.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.