Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Boise (ID); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free monthly massage

Monthly bonuses

Paid vacation

Full Insurance benefits for eligible

Retirement and child care benefits

Job summary

Elements Massage in Boise and Meridian is seeking a Wellness Membership Advisor to lead sales and deliver exceptional customer service for our Wellness Program. You will enroll clients, manage paperwork, and ensure a smooth payment process while partnering with managers and therapists to create a welcoming studio experience.

The role emphasizes listening, responsiveness, and a friendly, professional atmosphere, with opportunities for bonuses and growth within a supportive team.

Qualifications

• At least one year of sales and customer service experience in a retail environment.
• Able to follow a proven sales process to enroll clients into the Wellness Program.
• Willingness to learn new computer software and adapt to processes.

Responsibilities

• Follow the proven sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality in person or on the phone.
• Ensure paperwork and payment flow is brief, painless, and accurate.
• Collaborate with Managers and Massage Therapists to create a positive environment for clients.

Skills

Sales process

Customer service

Active listening

Team collaboration

Learn new software

Job description

Elements Massage in Boise and Meridian are looking for engaging and outgoing personalities for our Wellness Membership Advisor (WMA) position. Our WMAs lead the sales and customer service of our members and new clients. They create an exceptional experience for our clients every time they enter the studio.

Our business is built on Wellness Program sales and we award our team when we meet our objectives.

• Free monthly massage
• Monthly bonuses
• Paid vacation
• Full Insurance benefits for eligible employees, retirement and child care benefits and much more

The responsibilities are

• Following our proven sales process to enroll clients into the Elements Massage Wellness Program, a no hassle, month to month membership plan
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless and accurate
• Working as a team with our Managers and Massage Therapists to create a positive environment where clients receive the experience they deserve

The ideal candidate possesses the following skills

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• Must like talking, but more important, love listening
• Be capable of turning every incident of client criticism into a story of great client service. In return, we will provide
  • The opportunity to be part of a team that is focused on the wellness of others
  • A warm, professional atmosphere
  • Training and proven processes to support your success
  • Variety in your work that is both challenging and rewarding

Qualified candidates should have at least one year of sales and customer service experience in a retail environment, be a team oriented thinker and possess the ability to learn new computer software.

Job Information

• Come join one of the fastest growing segments of the healthcare industry, apply today!
• 18-36 per week
• $15-$17 hourly
• Willingness to work weekends and evenings

Please contact Michelle at [phone] or [e-mail] for more information or schedule an interview!

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