Lead Sales – Home Design & Customer Experience Champion

Williams-Sonoma, Inc.; Brea (CA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health/dental/vision insurance

Career opportunities

Online learning

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and to bring the brand to life by helping them discover products that suit their entertaining style.

You will drive sales by sparking connections and creating lasting customers while supervising daily store operations and supporting the management team. This role emphasizes leadership, service excellence, and adherence to visual and safety standards.

Qualifications

• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Skills

Effective communication

Organization

Leadership

Motivation

Influence

Retail sales experience

Shift supervision experience

Home design experience

Visual merchandising

Stockroom responsibilities

Job description

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and to bring the brand to life by helping them discover products that suit their entertaining style.

You will drive sales by sparking connections and creating lasting customers while supervising daily store operations and supporting the management team. This role emphasizes leadership, service excellence, and adherence to visual and safety standards.