Lead Sales Associate / Customer Service Representative

Drybar Shops; Salt Lake City (UT); On-site; USD 18,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Free monthly blowouts

Membership sales bonuses

Flexible scheduling

Retail discounts

Career growth opportunities

Training and development

Job summary

Drybar Shops in Salt Lake City is seeking a friendly Sales Associate / Customer Service Representative to welcome guests, manage check-ins and appointments, and promote memberships while keeping the front desk running smoothly.

You’ll engage guests with product knowledge, handle payments, and upsell retail items in a fast-paced environment. Prior POS experience is preferred; HS diploma required; full-time scheduling available.

Qualifications

• At least 1 year in a fast-paced, customer-focused environment (retail, sales, hospitality, or customer service).
• Strong communication and problem-solving skills.
• Basic computer/technical proficiency; able to learn POS and booking systems.

Responsibilities

• Welcome guests and create a warm, inviting first impression.
• Manage check-ins, appointments, payments, and front-desk operations.
• Recommend retail products and promote Drybar memberships.
• Provide accurate information about services, pricing, and promotions.
• Resolve guest concerns professionally and efficiently.
• Support the salon team to ensure smooth daily operations.
• Maintain a clean, organized front-desk area.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Overview

Drybar is a blow-dry bar with a simple philosophy: Focus on one thing and be the best at it. For us, that’s blowouts! Our tagline says it all: No cuts. No color. Just blowouts.

We’re looking for an enthusiastic, customer-focused Sales Associate / Customer Service Representative to create an exceptional experience for every guest. In this role, you’ll be the welcoming face of Drybar, helping clients check in, managing appointments, recommending retail products, and promoting memberships while keeping the front desk running smoothly.

If you love working with people, thrive in a fast-paced environment, and enjoy helping a business grow, we’d love to meet you!

What We Offer

• Competitive earning potential: $13–$29 per hour, depending on performance

• Free monthly blowouts

• Membership sales bonuses

• Flexible scheduling

• Discounts on all retail products

• Career growth opportunities with a clear path for advancement

• Ongoing training and professional development

What We’re Looking For

• At least one year of experience in a fast-paced, customer-focused environment, such as retail, sales, hospitality, or customer service

• Experience with point-of-sale (POS) systems strongly preferred

• Previous salon or spa experience is a plus, but not required

• High school diploma or equivalent

• Strong communication and problem-solving skills

• A passion for delivering exceptional, personalized customer service

• The ability to multitask, prioritize responsibilities, and stay organized in a busy environment

• Comfort working at a fast pace while maintaining attention to detail

• A professional, positive demeanor, even under pressure

• Basic technical proficiency and the ability to learn and operate POS and booking systems

• The ability to stand and/or walk for extended periods during shifts lasting 6–8 hours

Responsibilities

Key Responsibilities

• Welcome guests and create a warm, inviting first impression

• Manage check-ins, appointments, payments, and front-desk operations

• Recommend retail products and promote Drybar memberships

• Provide accurate information about services, pricing, and promotions

• Resolve guest concerns professionally and efficiently

• Support the salon team to ensure smooth daily operations

• Maintain a clean, organized, and professional front-desk area

Drybar complies with all applicable federal, state, and local laws regarding background checks.

Legal Disclaimer

2023 DB Franchise, LLC (“DBF”). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.