Lead Sales Associate / Customer Service Representative

Drybar; Salt Lake City (UT); Sur place; USD 18 000 - 40 000; Plein temps

Avantages offerts par ce poste

Free monthly blowouts

Flexible scheduling

Membership sales bonuses

Discounts on retail products

Career growth opportunities

Ongoing training and professional dev.

Résumé du poste

Drybar is seeking a friendly, customer-focused Sales Associate / Customer Service Representative in Salt Lake City, UT. You will welcome guests, manage check-ins and appointments, process payments, and promote memberships while maintaining a smooth front desk operation.

Ideal candidates have at least one year in a fast-paced environment, strong communication skills, and a passion for delivering personalized service. POS experience is preferred; salon or spa background is a plus but not required.

Qualifications

• At least one year of experience in a fast-paced, customer-focused environment such as retail, sales, hospitality, or customer service.
• Experience with point-of-sale (POS) systems strongly preferred.
• Previous salon or spa experience is a plus, but not required.

Responsabilités

• Welcome guests and create a warm, inviting first impression.
• Manage check-ins, appointments, payments, and front-desk operations.
• Recommend retail products and promote Drybar memberships.
• Provide accurate information about services, pricing, and promotions.
• Resolve guest concerns professionally and efficiently.
• Support the salon team to ensure smooth daily operations.
• Maintain a clean, organized, and professional front-desk area.

Connaissances

Customer service

POS systems

Communication

Problem solving

Multitasking

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

Overview

Drybar is a blow-dry bar with a simple philosophy: Focus on one thing and be the best at it. For us, that’s blowouts! Our tagline says it all: No cuts. No color. Just blowouts.

We’re looking for an enthusiastic, customer-focused Sales Associate / Customer Service Representative to create an exceptional experience for every guest. In this role, you’ll be the welcoming face of Drybar, helping clients check in, managing appointments, recommending retail products, and promoting memberships while keeping the front desk running smoothly.

If you love working with people, thrive in a fast-paced environment, and enjoy helping a business grow, we’d love to meet you!

What We Offer

• Competitive earning potential: $13–$29 per hour, depending on performance

• Free monthly blowouts

• Membership sales bonuses

• Flexible scheduling

• Discounts on all retail products

• Career growth opportunities with a clear path for advancement

• Ongoing training and professional development

What We’re Looking For

• At least one year of experience in a fast-paced, customer-focused environment, such as retail, sales, hospitality, or customer service

• Experience with point-of-sale (POS) systems strongly preferred

• Previous salon or spa experience is a plus, but not required

• High school diploma or equivalent

• Strong communication and problem-solving skills

• A passion for delivering exceptional, personalized customer service

• The ability to multitask, prioritize responsibilities, and stay organized in a busy environment

• Comfort working at a fast pace while maintaining attention to detail

• A professional, positive demeanor, even under pressure

• Basic technical proficiency and the ability to learn and operate POS and booking systems

• The ability to stand and/or walk for extended periods during shifts lasting 6–8 hours

Responsibilities

Key Responsibilities

• Welcome guests and create a warm, inviting first impression

• Manage check-ins, appointments, payments, and front-desk operations

• Recommend retail products and promote Drybar memberships

• Provide accurate information about services, pricing, and promotions

• Resolve guest concerns professionally and efficiently

• Support the salon team to ensure smooth daily operations

• Maintain a clean, organized, and professional front-desk area

Drybar complies with all applicable federal, state, and local laws regarding background checks.

Legal Disclaimer

2023 DB Franchise, LLC (“DBF”). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.