Lead Retail Supervisor – Customer Experience & Team Growth

Tapestry, Inc.; Town of Waterloo (NY); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Waterloo, NY is seeking a Lead Supervisor to oversee day-to-day store operations and drive sales while upholding Coach values. You will lead staff, model excellent customer service, and ensure a high-performance retail culture on the shop floor.

The role requires prioritizing customer experience, training and coaching teammates, and executing store initiatives to meet KPIs and goals. Benefits include medical/dental/vision, 401(k), leave, and more.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at Lead Supervisor level.
• Ability to lift 25–50 pounds and move product, cartons, props or fixtures as needed.
• Strong leadership and customer service skills.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Leads implementation of company initiatives and support full operation of the business.
• Monitors and analyzes sales data to identify trends and improve store performance.

Skills

Managing Competitive Retail Space

Customer Focus

Job description

Coach in Waterloo, NY is seeking a Lead Supervisor to oversee day-to-day store operations and drive sales while upholding Coach values. You will lead staff, model excellent customer service, and ensure a high-performance retail culture on the shop floor.

The role requires prioritizing customer experience, training and coaching teammates, and executing store initiatives to meet KPIs and goals. Benefits include medical/dental/vision, 401(k), leave, and more.