Lead Retail Service & Print Solutions Specialist

FedEx Office; San Francisco (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in San Francisco is seeking a Lead Consultant who blends print, signs & graphics, and shipping knowledge to deliver a best-in-class customer experience. You will take orders, quote pricing, produce complex jobs, and coordinate store activities while mentoring other team members.

The role requires strong communication, leadership on shift, and the ability to manage multiple tasks in a fast-paced environment. Training and process improvement are part of the duties.

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the POS terminal and handles financial transactions
• Completes required financial paperwork and assists with financial reporting
• Follows instructions of supervisors and assists other team members
• Follows FedEx Office standard operating procedures and safety policies
• Provides customer service for shipping methods and rates; maintains inventory of shipping supplies

Skills

Customer service

Sales / upselling

Pricing information

Leadership

Job description

FedEx Office in San Francisco is seeking a Lead Consultant who blends print, signs & graphics, and shipping knowledge to deliver a best-in-class customer experience. You will take orders, quote pricing, produce complex jobs, and coordinate store activities while mentoring other team members.

The role requires strong communication, leadership on shift, and the ability to manage multiple tasks in a fast-paced environment. Training and process improvement are part of the duties.