Lead Retail Service & Print Solutions Specialist

FedEx; McKinney (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Office in McKinney, TX is seeking a Lead Consultant who can guide the store's print, signs and graphics, and shipping operations. You will take customer orders, provide pricing, produce complex jobs, and supervise production flow while delivering a high quality customer experience.

You will lead and train team members, coordinate shifts, and ensure accuracy in POS transactions and daily reporting, with a focus on service excellence and efficiency.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and logs all production jobs.
• Sets up complex orders and handles multiple tasks simultaneously.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.

Skills

Customer service

Communication

Team leadership

Sales

POS operation

Education

High School Diploma

Tools

POS terminal

Job description

FedEx Office in McKinney, TX is seeking a Lead Consultant who can guide the store's print, signs and graphics, and shipping operations. You will take customer orders, provide pricing, produce complex jobs, and supervise production flow while delivering a high quality customer experience.

You will lead and train team members, coordinate shifts, and ensure accuracy in POS transactions and daily reporting, with a focus on service excellence and efficiency.